Production Support Analyst

Job description:

Profile : Production Support Analyst

Experience : 3 to 6 years

Location : Bangalore/Chennai/Mumbai/Pune

Mode : work from Office

Notice Period : Immediate to 15 Days

Skills : Java, Unix, PL/SQL, App D, Splunk

Responsibility:

• Strong customer service and support focus with a desire to deliver a high quality service Experience with working in an ITIL environment.
• ITIL foundation Certification desired
• Basic knowledge of SDLC
• Technical experience in Web based technology environments and related dependencies between platforms, database, and application levels (UNIX, Oracle, Windows)
• Strong technical skills PLSql, Unix, Unix shell scripting
• Experience on scripting including Shell Python
• Ability to quickly receive and process information, make appropriate risk-based decisions
• Excellent communication skills, both oral and written
• Effective issue management skills, problem identification, root cause analysis, and solution recommendation
• Experience in enterprise incident management practices, monitoring and performance tools
• Experience with Monitoring Tools

Skills Required
Sdlc, Splunk, App Dynamics, Java, Pl/sql, Python