Process Excellence Lead

• Process Excellence Lead Defines, designs and implements process improvement as part of the Process One Approach framework
• Defines, designs and implements processes for new workflows that needs to be setup because of new business or change in scope of business.
• Leads a team of Process Excellence Specialists in the region. Ensure integration and alignment vertically and horizontally across organization. Defines improvement projects aligned with business strategies and organizational priorities.
• Facilitates and coach improvement teams.
• Establishes and maintains performance metrics to measure program success.
• Installs process excellence support for program governance, project reviews, communications, training, certifications and rewards.
• Applies Six Sigma methodologies in order to boost process compliance as per Risk and Compliance guidelines in order to enhance the compliance strategy.
• Utilize Lean, Six Sigma and change management methodologies and have appropriate levels of certification for the role.
• Experience in at least one of the HR systems Workday, Oracle Fusion, SAP Success factor
• Experience in using Visio, Minitab or SPSS

Key Responsibilities

1. Process Design & Continuous Improvement

• Lead endtoend process improvement initiatives within HR Shared Services, applying Lean Six Sigma methodologies
• Define, design, and implement new HR workflows arising from business expansion, org changes, new service lines, or policy updates
• Drive structured problemsolving using DMAIC, Kaizen, and automation opportunities relevant to HR operations
• Establish and maintain HRspecific performance metrics across speed, accuracy, compliance, cost, and service quality
• Drive ideation campaigns, idea prioritization and implementation in collaboration with operations and cross functional teams

1. HR Domain Expertise

• Own process excellence initiatives across HR transactional processes (employee lifecycle, HR service desk, onboarding, offboarding).
• Lead transformation projects in Payroll, Benefits Administration, HR records, Time & Attendance, and Case Management.
• Partner with HR Operations and COEs to identify improvement opportunities aligned to people strategy and HRSS delivery goals.

1. Technology & AI-led Innovation

• Evaluate and implement HR technologies including HCM platforms, workflow tools, ticketing systems, RPA, and digital assistants.
• Champion adoption of AI and Agentic AI solutions to streamline HR processes—e.g., conversational HR chatbots, selfservice automation, document intelligence, and predictive insights.
• Collaborate with technology teams to integrate AI capabilities responsibly and compliantly.

1. Governance, Compliance & Risk Management

• Ensure HR processes meet compliance, audit, and data privacy requirements, support enterprise risk frameworks
• Analyze internal risk & compliance metrics and drive awareness across the HRSS team
• Support program governance through standardized documentation, training, certifications, and reviews

1. Stakeholder Management & Leadership

• Lead a regional team of Process Excellence Specialists and ensure horizontal/vertical alignment across HRSS and business units
• Facilitate reviews with HR leadership to report progress, insights, and improvement opportunities
• Train and mentor HR teams in Lean, continuous improvement, and automation concepts
• Act as a change leader fostering continuous improvement culture

Education & Experience:

• Bachelors in Science/ MBA : 10-15 years, Black belt certified.

. Skillset Required: Process improvement, Process design, Process implementation, Six Sigma, Lean, Change management, Process One Approach framework, Process Excellence, Process Excellence Specialist leadership, Performance metrics, Program governance, Project reviews, Communications, Training, Certifications, Rewards, Process compliance, Risk and Compliance guidelines, HR systems, Workday, Oracle Fusion, SAP Success factor, Visio, Minitab, SPSS, HR Shared Services, DMAIC, Kaizen, Automation, Problem-solving, HR operations, Ideation campaigns, HR transactional processes, Employee life-cycle, HR service desk, Onboarding, Offboarding, Payroll, Benefits Administration, HR records, Time & Attendance, Case Management, HR Operations, COEs collaboration, People strategy alignment, HCM platforms, Workflow tools, Ticketing systems, RPA, Digital assistants, AI adoption, Agentic AI solutions, Conversational HR chatbots, Self-service automation, Document intelligence, Predictive insights, AI integration, Governance, Compliance, Audit, Data privacy, Enterprise risk frameworks, Risk analysis, Compliance metrics, Program documentation, Stakeholder management, Leadership, Team management, Change leadership, Continuous improvement culture, Training and mentoring, Automation concepts