Infra. Technology Specialist

Job Summary

We are seeking a Senior Systems Engineer to join our Corporate IT team. You will be the primary handler of Level 2 and Level 3 escalations working closely with technology service owners to resolve complex issues drive root cause analysis and improve the reliability of our endpoint and infrastructure environment. This role requires engineering level thinking diagnosing documenting and systematically eliminating recurring problems while owning the employee experience across our core tech

Responsibilities

Endpoint Device Management

Own macOS endpoint management enrollment configuration profiles patch management and policy enforcement via MDM Jamf or equivalent

Troubleshoot and resolve advanced macOS issues maintain endpoint compliance posture with the security team

Identity Access Management

Administer and troubleshoot Okta SSO MFA policies application assignments and lifecycle management

Handle escalated access issues support and maintain Active Directory accounts group policies and OUs

Network Connectivity

Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA ZIA apply networking fundamentals DNS DHCP VLANs firewall rules to resolve connectivity issues

Collaborate with network and security teams on escalated cases requiring deeper infrastructure context

Collaboration Productivity Tools

Serve as escalation point for Microsoft 365 Exchange Online Teams SharePoint OneDrive and licensing

Manage and troubleshoot Zoom Rooms Zoom Phone and video conferencing hardware

Security Compliance

Apply endpoint security principles EDR tooling patch compliance and security policy enforcement

Support security related incidents follow and help maintain IT security standards and audit requirements

Escalation Handling Collaboration

Bridge Level 1 service desk and technology service owners manage complex cross platform tickets end to end

Document solutions create runbooks and contribute to the knowledge base to reduce repeat escalations

Certifications Required

ITIL
Skills Required
Active Directory