Hiring: Delivery Head – Product Engineering & Platform Operations
Company: ZATO Origin India Pvt. Ltd.
Location: Hyderabad, Telangana, India
Experience: 8+ Years
About Us
ZATO Origin India Pvt. Ltd. is the Indian arm of a New Zealand-based software development company focused on building innovative, scalable, and AI-enabled SaaS products. We work with global clients across multiple industries, delivering cutting-edge technology solutions that create real business impact.
We are seeking an experienced Delivery Head – Product Engineering & Platform Operations to lead the delivery, execution, and operational success of our core platform.
About the Role
We are looking for a highly experienced and accountable Delivery Head – Product Engineering & Platform Operations to lead the end-to-end delivery, execution, support, and operational success of our Agentic AI SaaS platform.
This role requires a strong blend of product ownership, delivery management, technical leadership, platform operations, and hands-on engineering expertise. The ideal candidate will be responsible for managing the complete lifecycle of the platform, ensuring timely delivery of critical functionality, maintaining operational excellence, and driving platform scalability and innovation.
The successful candidate will work closely with senior leadership, engineering teams, product stakeholders, AI engineering teams, and the CTO to deliver business-critical outcomes and ensure the long-term success of the platform.
Key Responsibilities
Product Delivery & Platform Ownership
- Act as the Delivery Head responsible for managing the core functions of the platform.
- Own the end-to-end delivery lifecycle of the product, from planning through deployment and ongoing support.
- Ensure successful delivery of critical platform functionality aligned with business objectives.
- Drive execution, sprint planning, prioritization, release management, and delivery governance.
- Take complete ownership and accountability for the success, stability, performance, and scalability of the platform.
Technical Leadership
- Provide hands-on technical leadership across frontend, backend, integrations, databases, APIs, and cloud infrastructure.
- Participate in architectural discussions and technical decision-making.
- Review technical solutions and ensure engineering best practices are followed.
- Collaborate with engineering teams to resolve complex technical challenges.
- Drive engineering excellence through effective development processes and technical governance.
SaaS Product & Platform Management
- Manage and oversee SaaS applications, web applications, and customer-facing product portals.
- Ensure platform scalability, reliability, security, and operational excellence.
- Support platform enhancements, maintenance, troubleshooting, and performance optimization.
- Drive continuous improvement initiatives across engineering and product delivery functions.
- Ensure successful platform operations and production support.
AI & Agentic Systems
- Work with Agentic AI platforms and AI-enabled product capabilities.
- Understand the orchestration of AI agents across the full-stack ecosystem.
- Independently evaluate, recommend, and make decisions regarding AI models, agents, frameworks, and implementation strategies.
- Drive adoption of AI-assisted workflows and intelligent automation within the platform.
- Optimize token consumption, token utilization, and operational efficiency of AI-driven services.
- Work with LLMs, AI agents, prompt engineering concepts, and modern AI frameworks.
Stakeholder & Leadership Management
- Work closely with senior leadership and the Fractional CTO (FCTO) to align delivery with business objectives.
- Provide regular updates on delivery progress, risks, dependencies, and mitigation plans.
- Collaborate with Product, Engineering, Infrastructure, AI, and Customer Success teams.
- Act as the primary escalation point for platform-related delivery and operational concerns.
- Drive accountability, transparency, and execution across teams.
Operational Excellence
- Lead platform support, issue resolution, and incident management activities.
- Establish monitoring, observability, and performance tracking mechanisms.
- Ensure platform uptime, reliability, security, and customer satisfaction.
- Drive root-cause analysis and preventive action planning.
- Implement best practices for platform governance, quality assurance, and operational efficiency.
Required Skills & Qualifications
- Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related field.
- 8+ years of experience in software engineering, product delivery, platform management, or technology leadership roles.
- Proven experience managing end-to-end web applications, SaaS products, and enterprise platforms.
- Strong understanding of full-stack technologies, system architecture, APIs, databases, cloud platforms, and modern software development practices.
- Experience managing engineering delivery across multiple teams and stakeholders.
- Strong debugging, troubleshooting, and problem-solving capabilities.
- Experience working in Agile/Scrum delivery environments.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to independently drive execution and make critical technical and delivery decisions.
- Strong sense of ownership, accountability, and commitment to delivery excellence.
Preferred Qualifications
- Experience in Accounting, Financial Services, FinTech, BFSI, ERP, or business management platforms.
- Hands-on experience with Agentic AI platforms and AI-powered applications.
- Experience with LLMs, prompt engineering, AI orchestration frameworks, and intelligent workflow automation.
- Understanding of token optimization, token consumption management, and AI cost optimization strategies.
- Familiarity with cloud platforms such as AWS, Azure, or GCP.
- Experience with CI/CD pipelines, DevOps practices, and scalable SaaS architectures.
- Experience working with international clients and globally distributed teams.
Key Competencies
- Product Delivery Leadership
- Platform Operations Management
- SaaS Platform Management
- Full Stack Engineering
- Technical Decision Making
- Agentic AI & LLM Platforms
- Stakeholder Management
- Problem Solving & Debugging
- Ownership & Accountability
- Team Leadership
- Operational Excellence
Why Join Us
- Work on innovative SaaS and AI-driven products.
- Collaborate with global teams and international clients.
- Opportunity to influence product strategy and technical direction.
- Work directly with senior leadership and the Fractional CTO.
- Fast-paced, collaborative, and growth-oriented environment.
Apply Now
Send your resume to: [HIDDEN TEXT]
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Skills Required
Devops, Databases, System Architecture, Apis, Saas, Ai, Scrum, Agile
