Member Experience Manager

• Responsible for managing the entire Member Onboarding Process to ensure a smooth start to the member's fitness journey.
• Conducts comprehensive fitness consultations to understand individual needs and goals.
• Determines the right mix of personnel and tools tailored for each member to optimize their experience.
• Accountable for improving and maintaining a strong retention score through proactive member engagement.
• Strategizes, organizes, and promotes programs across multiple areas including Community Events, Self-Directed Workouts, Group Classes, and Personal Training.
• Manages the onboarding of trainers and is responsible for staff training and development.
• Creates regular touch-points with members, including calling irregular members to re-engage them.
• Develops educational resources and plans member engagement activities to build long-term member satisfaction and loyalty.

Skills Required
Staff Training, Retention Management