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artisan field, inc.
Sr Customer Success/ Parent Supportartisan field, inc. • Hyderabad / Secunderabad, Telangana, India
Sr Customer Success/ Parent Support

Sr Customer Success/ Parent Support

artisan field, inc. • Hyderabad / Secunderabad, Telangana, India
30+ days ago
Job description
Dreamtime Leaning Hiring ' Sr Customer Success/ Parent Support ( IC and Team Handling role )' for Remote

Interested candidates can share your CV to [HIDDEN TEXT] or you can reach me 9966099521

Calling experience is Mandatory

Work Location : Remote / Hyderabad

Monday to Saturday Working days ( 9.45am to 6.45pm working hours)

Immediate joiners required

Zoho desk added advantage

Position: 2

Location: Remote

Pay: upto 7lpa

Minimum Experience: 4 Years

Education industry preferred

We are seeking an experienced Customer Success who can achieve our primary objectives of maintaining high customer satisfaction and effectively on-boarding new students.

Duties

Our clientele consists of parents of students from India and abroad who study with us. Key duties of this role include:

  • Collection of fee Payment
  • Upselling coursers ( 3rd language ).
  • Collaborating with academic, admissions, technology, sales, and operations teams to successfully on-board all students and parents into Dreamtime Learning School.
  • Utilizing Zoho and other automation tools to establish high-performance support systems for error-free student on-boarding.
  • Working closely with the Content and Training Team to create and execute training modules for parents and students orientation.
  • Coordinating with the logistics team to ensure the timely delivery of student kits in India and abroad.
  • Communicating with parents and students via phone and virtual meetings to address any concerns related to the on-boarding of students across all programs.
  • Preparing reports and documents as required periodically.
  • Performing any other duties and responsibilities assigned as needed.

Qualifications

Minimum Requirements:

  • Experience managing a team of customer support professionals across India. International experience is a plus.
  • Expertise in all aspects of customer support, coupled with a drive to achieve business goals.
  • Proficiency in using Zoho One and other relevant tools is advantageous.
  • Ability to collaborate with cross-functional teams.
  • Proven track record of delivering excellent customer support while maintaining a customer-centric mindset and exceeding company expectations.

Personal Attributes

  • Highly motivated and committed to taking ownership and demonstrating passion for the role
  • Excellent interpersonal and communication skills
  • Strong analytical skills and proficiency with systems
  • Outstanding management skills when working with virtual teams
  • Superb problem-solving abilities and communication skills
  • Empathy and a customer-centric mindset focused on student success
  • Certification in communication, persuasion, storytelling, or similar fields is an added advantage.

Job Type: Full-time

  • Speak with the employer* +91 9966099521

Skills Required
Automation Tools, Zoho
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Sr Customer Success/ Parent Support • Hyderabad / Secunderabad, Telangana, India

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