Operation Executive (Calling)

Freshers

Salary- 19k in-hand

Language -English with (Tamil / Telugu)

Role Description The Operation Executive (Calling) will handle day-to-day calling activities to support recruitment and operational processes in a full-time, on-site role based in Bengaluru. Responsibilities include making outbound calls to candidates, explaining job opportunities, and accurately gathering required information. The role involves scheduling interviews, coordinating with internal teams and clients, and maintaining updated records in recruitment or CRM systems. The Operation Executive (Calling) will respond to candidate queries, follow up on interview attendance and documentation, and help ensure a smooth end-to-end candidate experience. The position also requires meeting daily and weekly calling targets, sharing regular status updates, and adhering to company policies and quality standards.

Qualifications

• Strong verbal communication skills in English and local/regional languages, with a clear and professional telephone manner.
• Ability to handle high volumes of outbound and inbound calls while maintaining accuracy and attention to detail.
• Basic computer proficiency, including experience with MS Office (Excel, Word) and familiarity with CRM or recruitment tools.
• Good organisational and time management skills, with the ability to prioritise tasks and meet targets.
• Customer-service mindset, patience, and the ability to build rapport with candidates over the phone.
• Problem-solving skills and a proactive approach to resolving candidate or scheduling issues.
• Minimum high school diploma; a bachelor's degree in any discipline is preferred.
• Prior experience in BPO, telecalling, recruitment operations, or customer support is an advantage but not always mandatory.
• Willingness to work on-site in Bengaluru and adhere to defined shift timings.

Skills Required
Ms Office, Excel, Verbal Communication, Word