Member Experience Manager

• Responsible for managing the complete Member Onboarding Process to ensure a seamless start to each member's journey.
• Conducts fitness consultations to assess member needs and goals.
• Identifies the most effective combination of tools and personnel tailored to individual members.
• Manages and improves the member retention score through strategic engagement.
• Strategizes, organizes, and promotes programs across Community Events, Self-Directed Training, Group Classes, and Personal Training.
• Leads trainer onboarding and coordinates staff training sessions to uphold service quality.
• Creates meaningful touch-points with members, including proactive follow-ups with irregular attendees.
• Develops educational materials and curates a monthly member engagement planner to boost participation and satisfaction.
• Works closely with other club leaders to align the member experience with brand standards and operational goals.

Skills Required
member retention , Staff Training, Event Planning