Implementation Manager

Key Deliverables

• Lead end-to-end SaaS implementations for high-value clients
• Manage a team of associate managers and operations executives
• Ensure timely go-live, process compliance, and client satisfaction
• Deliver project documentation, updates, and stakeholder reporting

Role Responsibilities

• Translate client needs into platform configurations
• Guide clients post-implementation for smooth adoption
• Travel to client sites when required for training and support
• Collaborate cross-functionally to resolve technical issues

Skills Required
Client Management, Troubleshooting, Operational Excellence, Process Improvement