Software Technical Consultant

• Engaging Product Demonstrations Sales: Deliver compelling product demonstrations to prospective clients, seamlessly integrating professional services into each sale to showcase value and drive success.
• Customer Onboarding Team Collaboration: Coordinate and lead dedicated team meetings with new clients, ensuring smooth installation and configuration of Implementer that lays the foundation for a successful partnership.
• Proactive Customer Support Upgrades: Guide existing clients through product upgrades with assurance and expertise, ensuring a seamless experience that enhances system performance.
• Product Health Check Consulting: Lead insightful consulting sessions aimed at optimizing customer productivity and ensuring each system s health is at its peak.
• Comprehensive Product Application Support: Deliver outstanding technical support and application services to both Implementer customers and our global network of partners.
• Innovative Technical Collaboration: Contribute to our RD SCRUM team by offering technical support and creative problem-solving when time permits, playing a vital role in the innovation process.

At PTC, innovative thinking isn t just welcomed it s celebrated. We thrive on smart, passionate team members who are eager to create real impact. If you re ready to make a difference, let s start the conversation.

Requirements - Non-Technical

• Customer-Centric Insight: Understand and empathize with customer needs, translating them into detailed Statements of Work that clearly communicate the scope, timeline, and requirements for each project.
• Multitasking Proficiency: Excel at managing multiple priorities simultaneously while maintaining exceptional attention to detail.
• Effective Communication Interpersonal Skills: Demonstrate confidence through strong verbal and written communication skills and connect effortlessly with internal teams and global clients.
• Independence Accountability: Operate independently while aligning with shared team goals and the broader mission.
• Commitment to Customer Satisfaction: Always prioritize both internal and external customer satisfaction, ensuring every interaction reinforces our service excellence.

Requirements - Technical

• IBM i Development Expertise: Bring direct experience with IBM i environments hands-on experience in RPG, CLI, RDi, and working with VS.Code for IBMi is highly valued.
• Change Management Familiarity: Preferably, have experience with change management software, with a special emphasis on PTC Implementer.

Basic Qualifications

• IBM i Development Experience: Demonstrated technical skills and hands-on experience in IBM i development.
• Technical Support Software Development Background: Proven experience in delivering technical support, offering service-driven solutions, and engaging in software development.
• Language Proficiency: Must be fluent in English to effectively collaborate across diverse teams and client bases.
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Skills Required
Application Support, Customer Satisfaction, Consulting, Scrum, Change Management, Technical Support