Sr. Manager - SRE, Development

We're looking for a curious and innovative Site Reliability Engineer to join our team at Visa. Here, you'll be part of a diverse group of problem-solvers who ensure billions of transactions flow seamlessly across the world's largest payment network.

What You'll Do

• Lead Investigations: Use your detective skills to solve complex technical puzzles and prevent future incidents.

• Drive Innovation: Contribute to our evolution from traditional application to cloud-native solutions.

• Collaborate Globally: Work with talented engineers across the world to build, support, and deploy application services.

Why You'll Love It

• Growth Opportunities: Regular learning sessions, mentorship programs, and exposure to cutting-edge technology.

• Work-Life Integration: Hybrid work model (2-3 days in office) with flexible scheduling.

• Inclusive Culture: Join a team that actively promotes diverse perspectives and collaborative problem-solving.

Your Experience & Skills

We encourage you to apply even if you don't meet every requirement. We value potential and enthusiasm over perfection.

Core Skills (Some combination of):

• Programming Languages: Basic knowledge & experience with C++, Java, Python, JavaScript, HTML, CSS.

• Application Technologies: Basic understanding on modern application technologies including Tomcat, Apache, Spring Boot, SQS, JBoss, IBM MQ, IBM DataPower, Hazelcast, Flink, Connect Direct, and SSL. Skilled in designing.

• Systems and Networking: Basic knowledge of Linux/Unix systems and networking. Basic knowledge on cloud platforms such as AWS, Azure, and GCP for scalable and resilient infrastructure solutions.

• Containerization and DevOps: Basic knowledge in containerization technologies like Kubernetes and Docker.

• Monitoring and Logging: Basic knowledge in monitoring and logging systems including Prometheus, Grafana, Datadog, and the ELK stack.

Technical Areas You'll Grow In:

• Observability & Performance: Master advanced monitoring, tracing, and performance optimization techniques.

• Automation & Intelligence: Build smart alerting systems and automated remediation workflows.

What Makes You Thrive:

• You're energized by solving complex problems.

• You believe in automation over manual processes.

• You enjoy mentoring others and sharing knowledge.

• You're comfortable with ambiguity and rapid change.

• You value building reliable systems over quick fixes.

Job Responsibilities

• Build in-depth expertise on the 24*7 systems of Visa that support our merchants, Developers, Support team.

• Support & publish the issues within SLAs for established issue priorities, fix issues/bugs.

• Collaborate with the cross functional team ,development and product team to improve the overall development process. Support and track the production support activities to enhance efficiency and productivity.

• Participate in post-release monitoring and validation. Collaborate with the DEV team to ensure no 'release issues' occur in PROD.

• Manage the team who does the application and infrastructure performance plans/models for a highly scalable, low-latency, highly-available, and high-throughput payment processing system.

• Contribute to capacity planning and disaster recovery exercises.

• Support in triaging and troubleshooting of performance degradation incidents in the production environment with multiple stakeholders in regular intervals.

Required Skills

• Basic Coding Knowledge in programming languages like Java/Python and scripting languages.

• Should have experience in defining production baselines regularly and reliability of system.

• Ability to work independently and with managing a small set of engineers.

• Professional work experience in highly scalable web services.

• Exposure to containerized micro-services architecture and stacks is an added plus.

Preferred Skills

• Understanding of Disaster Recovery methodologies.

• Experience working with Agile teams.

• Knowledge of monitoring tools like Splunk/Keynote/Graphana is added plus

• A Bachelor's degree in Computer Science or Engineering; a Master's degree is a plus.

• Experience working in fast-paced 24*7 environments.

• Excellent oral and written communication skills.

• Knowledge of GenAI, Chatgpt,LLM is a plus

The Team Culture

You'll join a collaborative team that:

• Celebrates diverse perspectives and approaches to problem-solving.

• Values teaching and learning from each other.

• Promotes work-life balance and sustainable on-call rotations.

• Encourages innovation and experimentation.

• Champions personal growth and career development.

Impact & Growth

In this role, you'll:

• Shape the reliability standards for global payment systems.

• Mentor and be mentored by talented engineers.

• Drive automation and observability initiatives.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 8+ years of relevant work experience and a Bachelors degree, OR 11+ years of relevant work experience

Preferred Qualifications

• 13 to 16 Yr years of work experience with a Bachelor's Degree or more than 12 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD).

• People manager skills is an added advantage,

• Bachelor's or Master's degree in Computer Science or related field, or equivalent experience.

• We value hands-on experience and continuous learning over specific degrees.

Skills Required
Spring Boot, C++, Apache, Java, Python