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IDFC
Digital Journey OwnerIDFC • Mumbai, India
Digital Journey Owner

Digital Journey Owner

IDFC • Mumbai, India
6 days ago
Job description
Job Requirements

About the Role

The Digital Journey Owner will lead and manage the bank's digital transformation initiatives in alignment with long-term strategic objectives. This role involves close collaboration with cross-functional teams to identify and implement digital capabilities that enhance client experiences. The role holder will be responsible for driving innovation, ensuring operational efficiency, and delivering best-in-class digital solutions.

Key Responsibilities

Primary Responsibilities

  • Drive and implement the bank's digital strategy in alignment with organizational values, objectives, and priorities.
  • Collaborate with cross-functional teams to gather requirements and promote new digital capabilities.
  • Monitor and report monthly performance against digital transformation spend and value targets.
  • Manage relationships with third-party digital delivery partners, ensuring performance against agreed SLAs and KPIs.
  • Work closely with the IT Digital Transformation team to review performance and suggest improvements.
  • Ensure adherence to regulatory guidelines and internal compliance standards.
  • Prepare dashboards and reports on key metrics for senior management.
  • Foster a culture of agility, elite performance, and innovation across the digital transformation team.

Secondary Responsibilities

  • Develop and maintain training materials and documentation for internal business users; coordinate ongoing training sessions.
  • Create and manage detailed project plans, including resource allocation and cost estimates.
  • Participate actively in internal testing and UAT phases; manage defect backlogs and clarify requirements.
  • Explore internal and external ecosystems to inject new insights into digital use cases.
  • Communicate with IT leads to identify opportunities for collaboration and resource utilization.
  • Promote best practices and standardized processes for consistent delivery of digital projects.
  • Stay updated on global market trends and competitor strategies in key markets.

What We Are Looking For

Education

  • Graduation: Bachelor of Technology in any discipline from a recognized institution.

Experience

  • 5 to 10 years of relevant experience in digital transformation, project management, or related domains.

Skills And Attributes

  • Strong understanding of digital strategy and transformation frameworks.
  • Excellent stakeholder management and cross-functional collaboration skills.
  • Proficiency in performance tracking, reporting, and dashboard creation.
  • Ability to manage third-party vendors and ensure delivery against SLAs.
  • Familiarity with regulatory compliance in the banking or financial services sector.
  • Strong analytical, problem-solving, and communication skills.
  • Passion for innovation and continuous improvement.

Skills Required
Reporting, Regulatory Compliance, Digital Strategy, Performance Tracking
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Digital Journey Owner • Mumbai, India

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