Role summary
The Senior Manager Microsoft 365 is accountable for the secure compliant cost-effective and user-centric operation and continuous improvement of IFSs Microsoft 365 collaboration and productivity platform. The role requires deep hands-on Microsoft 365 knowledge (architecture service capabilities and limits tenant governance and operational troubleshooting) and leads day-to-day service ownership across core workloads (e.g. Exchange Online Teams SharePoint/OneDrive). It has a strong focus on Microsoft licensing governance and optimization and on Microsoft Purview capabilities for information protection data lifecycle/records management eDiscovery and compliance reporting. Working closely with Security Data Governance Procurement/Finance and IT Operations this leader ensures the platform is reliable and audit-ready while enabling business productivity at global scale.
Scope of responsibility
In scope
- Service ownership for Microsoft 365 collaboration and productivity workloads (tenant governance configuration standards lifecycle management operational readiness).
- Microsoft Purview: information protection and labeling data loss prevention (DLP) retention/records eDiscovery (Standard/Premium as applicable) audit communication compliance (where in use) and compliance reporting aligned to internal and regulatory requirements.
- Microsoft licensing governance and optimization across M365 Purview and adjacent suites (e.g. Entra ID Defender Power Platform Copilot where applicable): entitlement assignment models true-up/true-down support and cost optimization.
- Roadmap and continuous improvement: evaluating Microsoft changes retiring legacy configurations and improving user experience and security posture.
- Operational governance: change management incident/problem escalation oversight service reporting and vendor/Microsoft support engagement.
Out of scope (typical examples)
- Business ownership of content documents and information classification decisions (owned by data/domain owners) except where defined as part of the Purview operating model.
- Application-specific retention beyond Microsoft 365 and connected workloads (unless formally onboarded to Purview policies).
- Non-Microsoft data governance tooling administration (unless explicitly assigned).
Key responsibilities
Strategy leadership and stakeholder management
- Lead and coach a global team of engineers/analysts and/or vendors responsible for Microsoft 365 operations ensuring clear priorities runbooks and measurable outcomes.
- Act as the senior escalation point for major incidents and high-risk changes related to Microsoft 365 and Purview.
- Partner with Information Security & Compliance Data Governance Legal HR Procurement Finance and key business stakeholders to align controls policies and platform capabilities.
- Own and communicate the Microsoft 365 service roadmap risks and decision points via regular governance forums and executive reporting.
Microsoft 365 platform and service ownership
- Ensure tenant governance and secure-by-default configurations across Exchange Online Teams SharePoint/OneDrive and related services aligned to internal standards and regulatory obligations.
- Establish and maintain service standards configuration baselines and operational documentation (service descriptions runbooks support models and architecture decisions).
- Drive lifecycle management: feature adoption deprecation of legacy settings and proactive remediation based on Microsoft advisories and security posture improvements.
- Ensure operational excellence: SLA/OLA adherence monitoring capacity considerations and service continuity planning (in coordination with backup/BCP owners).
Microsoft Purview (compliance protection and data lifecycle)
- Design and operate the Purview capability stack and operating model (roles responsibilities approval workflows) in partnership with Security Legal and Data Governance.
- Implement and continuously improve information protection and labeling standards including sensitivity labels encryption label policies and user guidance.
- Own DLP strategy and configuration for endpoints and M365 workloads including tuning exception handling alert triage and measurement of business impact.
- Own retention and records management design (retention labels/policies disposition reviews deletion/archival controls) aligned to legal and regulatory requirements.
- Coordinate eDiscovery processes and readiness (Standard/Premium) including case workflows holds collections and auditability; ensure clear hand-offs with Legal/HR.
- Provide compliance reporting and evidence support for audits (e.g. ISO 27001 SOC/SOX where applicable) including control mapping dashboards and traceable change history.
Microsoft licensing commercial governance and optimization
- Own the Microsoft 365 licensing operating model: license catalogue assignment rules (group-based) access-to-license mapping and governance for add-ons (e.g. Purview Entra ID Defender Teams Phone Copilot where applicable).
- Drive continuous license utilization analysis and optimization: reclaiming unused licenses right-sizing SKU mix reducing duplication and ensuring compliant use aligned to Product Terms.
- Partner with Procurement/Finance to support renewals true-up/true-down cycles and negotiations by providing internal consumption analytics and scenarios.
- Establish and maintain transparent reporting on license consumption forecast cost drivers and savings realized; communicate actions and decisions to stakeholders.
- Ensure audit readiness for vendor and internal licensing reviews with evidence of entitlements assignments and governance controls.
Service management and delivery
- Own change governance for Microsoft 365 and Purview: change planning risk assessment stakeholder communications and post-change validation.
- Manage service improvements through a structured backlog and quarterly planning balancing security/compliance user experience and cost.
- Coordinate with Service Desk and other IT teams to ensure effective 1st/2nd/3rd line support knowledge management and consistent end-user communications.
- Maintain a strong relationship with Microsoft (and partners) ensuring timely escalations service health monitoring and alignment to the Microsoft roadmap.
Key interfaces
- Information Security & Compliance (policy risk management control assurance incident response)
- Legal and HR (eDiscovery investigations employee communications retention obligations)
- Data Governance / Data Owners (classification standards stewardship retention requirements)
- Procurement and Finance (commercial governance renewals forecasting chargeback/showback if applicable)
- IT Service Desk and IT Operations (support model incident/problem/change management)
- Architecture / Enterprise Platforms (integration patterns identity endpoint management monitoring)
- Business stakeholders and champions (adoption feedback productivity outcomes)
Key deliverables and success measures
- Service reliability: availability and performance within agreed targets; reduction in recurring incidents through problem management.
- Security & compliance posture: measurable reduction in high-risk misconfigurations; timely remediation of Microsoft advisories; audit findings closed on time.
- Purview outcomes: label coverage and adoption DLP signal quality (precision/recall via tuning) retention policy coverage for critical data sets eDiscovery readiness tested.
- Licensing optimization: realized savings from reharvesting/right-sizing; improved forecast accuracy; documented licensing governance controls.
- User experience: improved self-service reduced time-to-resolution and improved satisfaction for collaboration services.
- Operational maturity: current documentation runbooks and a predictable change cadence with strong stakeholder communications.
Qualifications :
Experience
- 7 years in enterprise Microsoft 365 roles (engineering service ownership platform governance) including leading teams and/or managed service providers.
- Strong Microsoft 365 platform expertise including administration and troubleshooting across Exchange Online Teams SharePoint/OneDrive and supporting capabilities (e.g. authentication flows mail flow Teams policies SharePoint architecture and service limits).
- Proven hands-on and operational experience with Microsoft Purview (Information Protection DLP retention/records audit and eDiscovery).
- Demonstrated competence in Microsoft licensing: SKU design assignment governance utilization analytics and supporting renewals/negotiations.
- Experience operating services in a regulated environment with audit requirements (e.g. ISO 27001/SOC/SOX) producing evidence and control narratives.
- Strong IT service management experience (incident/problem/change) ideally in a global hybrid environment.
Technical skills
- Microsoft 365 (expert): Exchange Online (mail flow transport hybrid concepts) Teams (policies governance voice basics where in scope) SharePoint/OneDrive (information architecture sharing governance) tenant governance and service health/operational management.
- Microsoft Purview: sensitivity labels and label policies encryption DLP (workloads and endpoints where applicable) retention/records management eDiscovery Audit Compliance reporting.
- Identity and access integration understanding (Entra ID): conditional access concepts role-based access control and privileged access processes in partnership with IAM.
- Automation and reporting: PowerShell and Microsoft Graph fundamentals; ability to create repeatable reporting for configuration compliance and licensing.
- Data and reporting literacy: ability to interpret usage signals and build executive-ready insights (e.g. adoption risk cost).
Leadership and behavioural competencies
- Strong people leadership with ability to prioritize delegate coach and create clarity across a distributed team.
- Executive-level communication: able to explain trade-offs across security compliance user experience and cost without vendor marketing.
- Structured problem-solving and risk management; comfortable driving decisions with imperfect information.
- Stakeholder management and negotiation skills across IT Security Legal HR Procurement Finance and business leaders.
- High integrity and accountability with a strong bias for audit-ready documentation and repeatable processes.
Education and certifications
- Bachelors degree in Information Technology Computer Science Engineering or equivalent experience.
- Microsoft certifications (preferred): Microsoft 365 Administrator (MS-102) and/or Security/Compliance certifications (e.g. SC-400). Additional certifications in identity/security are an advantage.
- ITIL Foundation (preferred) or equivalent service management experience.
Working model
This is a global role and may require collaboration across time zones. Some travel may be required depending on stakeholder needs and key initiatives. The role follows IFS policy requiring 3 days a week in the office.
The responsibilities listed reflect the primary focus of the role but are not exhaustive and may evolve in line with business needs.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1
