Process excellence expert - otc

AB In Bev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch In Bev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics. Do You Dream Big? We Need You. Job Description

Job Title : OTC Process Excellence Expert Location : Bengaluru Reporting to : OTC Process Excellence Lead Purpose of the role The OTC Process Excellence Expert is responsible for delivering actionable insights into the efficiency and condition of OTC (Order-to-Cash) processes. This role involves identifying and driving opportunities for business and process enhancements in OTC operations. As a Subject-Matter-Expert in a specific OTC domain, the expert supports risk and compliance, process improvement, and transformation through data analysis, while also ensuring knowledge retention in related areas.

Key tasks & accountabilities Main Accountabilities : Supports Actionable Oversight and Health-Check of KPIs and Processes :

Analyze key performance indicators (KPIs) to identify trends, outliers, and areas for improvement.

Provide insights into process health and efficiency to support decision-making.

Collaborate with stakeholders to develop action plans based on findings to optimize processes.

Design and create data models that support complex analysis and business process modeling.

Define roadmaps to fix broken processes or improve current processes to meet future expectations, in line with the Touchless Sales Order initiative. Process Quality and Compliance Reviews :

Conduct monthly / quarterly reviews of OTC processes to assess quality and compliance with regulatory requirements and internal policies.

Identify areas of non-compliance and develop remediation plans to address gaps.

Implement monitoring mechanisms to sustain process quality and compliance over time. Supports Knowledge Retention and Trainings :

Facilitate knowledge-sharing sessions and documentation efforts to retain institutional knowledge within the team.

Develop and deliver training programs to enhance the skills and capabilities of team members and stakeholders. Proposing Functional Process Improvement Plans and Business Opportunities Based on Insights :

Identify opportunities for process optimization, automation, standardization opportunities, and efficiency gains through data analysis and benchmarking, under the guidance of his / her manager.

Collaborate with cross-functional teams to implement process enhancements and capitalize on business opportunities.

Perform and Create best in class processes, map “AS IS” to “TO BE” to enhance and improve processes. Supports Improvement of OTC End-to-End KPIs (Touchless / Cycle Time) :

Own data quality in the Celonis dashboard.

Identify key opportunities for improvements and follow up on actions connected to process improvement with relevant stakeholders and teams.

Regularly report progress and improvements in monthly global / zonal governance forums.

Responsibilities, Requirements, Scope & Technical Skills :

Working knowledge and experience in OTC processes.

Project management skill is a must.

Green Belt, six sigma Experience is Preferred

Subject-Matter-Expert in one of the OTC sub-processes :

Credit & Risk Management

Pricing & Discount Management

Invoicing

Cash Applications

Collections and Short