Role & Responsibilities
You will be responsible for
leading end-to-end onboarding and configuration for large and complex customers.
Customer Implementation & Onboarding
- Own the technical implementation for enterprise and high-complexity customer onboardings from kickoff to go-live
- Partner closely with Account Managers to translate sales commitments into feasible technical execution
- Work directly with customer stakeholders to understand billing models, data structures, and integration requirements
- Design onboarding plans, sequencing workstreams, and proactively identify risks and dependencies
- Configure customer accounts, billing rules, contracts, and pricing models based on customer requirements
- Validate data accuracy and reconcile billing calculations with customer expectations
Build Onboarding Automation
- Design and develop reusable Python frameworks and tooling for common enterprise onboarding patterns
- Build robust data validation, reconciliation, and quality checks to catch issues early
- Create configuration templates and automation for complex billing setups
- Develop internal tools and dashboards to track onboarding progress and implementation health
- Document best practices and build playbooks to scale enterprise onboarding
Data Migration & Integration
- Lead large-scale data migrations from legacy systems (Stripe, Chargebee, Zuora, spreadsheets, custom sources)
- Design idempotent migration scripts that can be safely re-run and audited
- Handle complex data transformations including multi-entity, multi-currency, historical backfills, and aggregations
- Extract data via APIs, database exports, and CSVs; transform and validate it to match Zenskar's schema
- Create reconciliation reports to verify migration accuracy and billing correctness
Customer Success & AM Partnership
- Act as the primary technical point of contact during enterprise onboarding and go-live
- Work closely with Account Managers and Customer Success to manage scope, timelines, and expectations
- Troubleshoot complex customer integration and API issues
- Provide technical guidance on best practices for billing design and usage ingestion
- Escalate recurring product gaps and implementation risks to Product and Engineering
Continuous Improvement
- Identify patterns across enterprise onboardings and build automation to eliminate manual work
- Improve internal tooling, documentation, and onboarding playbooks
- Contribute to improving API documentation and customer-facing technical guides
- Mentor junior Implementation Engineers and raise the quality bar of onboarding delivery
- Share learnings with Product to improve self-serve and enterprise readiness
Ideal Candidate
- Strong Forward Deployed Engineer / Implementation Engineer / Solutions Engineer / Customer-Facing Engineering profiles from B2B SaaS Product Companies
- Mandatory (Experience 1) - Must have 4+ years of overall experience in Implementation Engineering, Solutions Engineering, Technical Consulting, Forward Deployed Engineering, or Customer-Facing Engineering roles.
- Mandatory (Experience 2) - Must have owned end-to-end customer technical implementations/onboardings for enterprise or high-complexity B2B SaaS customers.
- Mandatory (Experience 3) - Must have strong hands-on Python development experience with production-grade work in: Data Migration, ETL Pipelines, Automation Frameworks, Data Transformation, Validation & Reconciliation
- Mandatory (Experience 4) - Must have hands-on experience working with: REST APIs, Webhooks, JSON, System Integrations
- Mandatory (Experience 5) - Must possess strong SQL skills with experience working on relational databases. (PostgreSQL experience is highly preferred.)
- Mandatory (Experience 6) - Must have experience handling CSV Data Processing, Data Cleaning, Data Validation, Data reconciliation, and Legacy System Migrations
- Mandatory (Experience 7) - Must have experience working directly with customers during onboarding, implementation, integration, or solution deployment phases.
- Mandatory (Experience 8) - Must have partnered closely with Sales, Account Managers, Customer Success, or Business teams to deliver customer implementation
- Mandatory (Domain) - Candidate must come from a B2B SaaS Company environment
- Preferred (Experience 1) - Experience implementing ERP, Billing, Finance, Revenue, or Subscription Management platforms
Skills: data,integration,b2b,customer,onboarding,data migration,automation,saas,enterprise
Skills Required
Data Cleaning, Rest Apis, Data Transformation, Automation Frameworks, Data Migration, Sql, Json, Validation, Reconciliation, Postgresql, Python
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