Team Member - Installation

Key Responsibilities

• Plan and execute installation activities at customer sites.
• Coordinate with SG assured processors and processing plants to ensure timely supplies.
• Support and collaborate with authorized service partners for smooth execution.
• Conduct site measurements, preinstallation surveys, and postinstallation services including CAPA.
• Perform postinstallation audits, prepare checklists, and validate sites.
• Manage project validation, issue completion certificates, and collect customer testimonials.
• Provide technical inputs and assist in planning, scheduling, and installer management.
• Inspect site progress at various stages to ensure readiness and quality.
  
  

Key Result Areas (KRAs)

Installation Management

• % of schedule adherence vs actuals
• Number of sites visited per day for measurements
• Number of errorfree installations
  
  

Authorized Service Partners (ASP) Management

• Manhours spent on training ASP installers
• Number of ASPs onboarded within assigned territory
• % of errorfree installations by ASP partners
  
  

Site Validation & Customer Testimonial

• % of errorfree measurements
• Number of sites validated post installation with checklist
• Number of customer testimonials collected
  
  

Installations Handled (Productwise)

• Railings
• Shower Enclosures
• Windows
• Wardrobes
  
  

General Context

• Provide technical inputs for installation services.
• Assist in execution, planning, scheduling, site surveys, and measurements.
• Conduct inspections at various stages of site progress.
  
  

Activities & End Purpose

• Deliver delightful customer experiences through seamless installations.
• Ensure errorfree measurements and installation quality.
• Improve service levels by setting benchmarks in installation.
• Appoint and train service partners and their installers.
  
  

Qualifications & Experience

• Diploma in Civil Engineering.
• Willingness to undertake intensive travel to customer sites.
• Ability to collaborate with civil teams for site readiness.
• Strong communication skills to engage and closeloop with customers.

Skills Required
Installation Management, Inspections, site surveys