About the Company
Brightedge is a leader in enterprise SEO and content marketing technology, empowering global brands to optimize their digital presence and drive measurable business results. Our platform serves some of the world's largest organizations, and we're looking for a skilled Product Support Engineer to ensure our customers get the most out of our technology.
Please Note - Candidates with Production Support, Infra Support, Desktop / Application Support experience will be auto rejected, hence need not apply.
About the Role
We're seeking a Product Support Engineer to join our Support organization. In this role, you'll be the technical escalation point for complex integration and API-related issues, working directly with enterprise customers to diagnose, troubleshoot, and resolve sophisticated technical challenges. This is not a traditional support role—you'll be expected to dive deep into code, trace API calls, debug SSO implementations, and own problems end-to-end. This is a remote position requiring availability during EST business hours, with the ability to collaborate asynchronously with global engineering teams.
Responsibilities
Qualifications
2–4 years of hands-on technical or product support experience at a B2B SaaS company—not just exposure to these technologies, but real SAAS technical product troubleshooting experience.
Required Skills
Preferred Skills
What Success Looks Like:
Customer Support Analyst - 1 • Varanasi, IN
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