Senior Renewal Representative

Who Are We

Postman is the worlds leading API platform used by more than 45 million developers and 500000 organizations including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaborationenabling users to create better APIs faster.

The company is headquartered in San Francisco and has offices in Boston New York Austin Tokyo London and Bangalore - where Postman was founded. Postman is privately held with funding from Battery Ventures BOND Coatue CRV Insight Partners and Nexus Venture Partners. Learn more at or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The API-First World graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

We are seeking a proactive and detail-oriented Senior Renewal Representative to own the customer renewal experience in a fast-moving SaaS this role youll be responsible for managing the full renewal cycle across a portfolio of customersensuring timely renewals identifying expansion opportunities and minimizing churn.

As a key revenue contributor youll work closely with Sales Post Sales and Product teams to deliver a seamless and value-driven renewal process that aligns with product usage and customer goals.

What Youll Do

• Manage a high volume of renewal opportunities across multiple customer segments for the APAC region.
• Proactively engage customers to confirm intent to renew answer questions and communicate the value theyre receiving from the product.
• Collaborate with Sales on more complex or strategic renewals.
• Partner with cross-functional account teams and channel partners to assess customer health identify risks and implement proactive action plans that drive successful on-time renewals.
• Identify upsell or cross-sell opportunities at the point of renewal and route qualified leads to Sales when appropriate.
• Use product usage data and customer health metrics to prioritize outreach and inform renewal strategies.
• Prepare and send quotes process purchase orders and manage billing/contract logistics in coordination with RevOps and Finance.
• Track all activity and forecast renewals accurately using CRM tools (e.g. Salesforce Clari).
• Contribute to ongoing improvements in playbooks messaging automation and processes to scale renewal outcomes.

About You

• 4 years of experience in renewals or customer successideally in a SaaS company.

Language skills: Malay Cantonese Mandarin

• Willing to work APAC hours as needed for customer calls/meetings
• Experience managing a book of business with high transaction volume.
• Strong communication and negotiation skills with a customer-first mindset.
• Comfortable using tools like Salesforce Stripe/Billing platforms and similar platforms.
• Highly organized with strong attention to detail and follow-through.

Preferred Qualifications:

• Experience in a PLG model with freemium usage-based or self-serve customer motions.
• Familiarity with tools like SalesForce or similar platforms.
• Strong understanding of SaaS contracts licensing and billing structures.

Key Performance Metrics (KPIs):

• Renewal Rate (Gross & Net)
• Churn Rate
• On-Time Renewal %
• Renewal Pipeline Coverage & Forecast Accuracy

What Else

In addition to Postmans pay-on-performance philosophy and a flexible schedule working with a fun collaborative team Postman offers a comprehensive set of benefits including full medical coverage flexible PTO wellness reimbursement and a monthly lunch stipend. Along with that our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected while our donation-matching program can support the causes you care about. Were building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area Boston Austin Tokyo and London. For roles based in Bangalore employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce leadership team and peers. The benefits of our in office model will be shared knowledge brainstorming sessions communication and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes but also our work we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Required Experience:

Senior IC

Employment Type : Full Time
Experience: years
Vacancy: 1