Middleware and Application Support

• Provide L2 support for middleware platforms and enterprise applications
• Monitor application and middleware environments to ensure high availability and performance
• Troubleshoot and resolve issues related to application availability, performance, jobs, interfaces, and middleware services
• Support deployment, configuration, and maintenance of middleware components
• Handle incident management, service requests, root cause analysis, and problem resolution within defined SLAs
• Coordinate with L1/L3 teams, development teams, infrastructure teams, and business stakeholders for issue resolution
• Perform log analysis, health checks, and system monitoring to proactively identify issues
• Support batch job monitoring, restart activities, and interface/application recovery as required
• Participate in patching, upgrades, release support, and environment validation activities
• Ensure proper documentation of incidents, fixes, SOPs, and knowledge articles

Skills Required
Incident Management, System Monitoring, Log Analysis, L2 Support, Enterprise Applications, Root Cause Analysis