Specialist, Customer Quality

A Career at HARMAN

As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Automotive

Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity in-depth research and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment safety efficiency and enjoyment

About the Role

• This Customer Quality position will be a key resource to manage Maruti Suzuki Zero Km. Issues. The person will track Quality issues track with internal CFT (SW/HW/Mfg./ME) for analysis and corrective measures and finally closing with customer. He will be the single point of contact from Quality for all Maruti Suzuki related topics and will support New Project Quality activities.
• This position will be responsible for managing warranty issues for MSIL. The person will track warranty issues track with internal CFT (SW/HW/Mfg./ME) for analysis and corrective measures and finally closing with customer. He will be attending weekly warranty meeting at MSIL and will meet MQ team at regular intervals to strengthen customer relations.
• This position will be fully responsible for managing the local warehouse operations.
• This position will report to the Customer Quality manager and will be managing the QREs in Maruti Suzuki plants. Also this position will be fully responsible for managing the local warehouse operations.

What You Will Do

• Take leadership and manage local customer Quality function. Must have critical judgement to provide timely correct input to Harman Pune Plant team and Coordinate with CFT and supply required information to Customer. Act as a single point of contact for all Quality related topics.
• Must have high level of interpersonal skills to maintain healthy relations with customers.
• Track issues at Zero Km. in customer plants.
• Initiate ICA Track analysis coordinate with Customers PQ team and timely closure of issues.
• Manage software reflashing at Harman warehouse customer plant and yard as applicable.
• Warranty issues analysis update to Customers PQ team for issues closure.
• Meet MSIL Market Quality team at regular intervals to update on warranty issues status.
• Provide Technical troubleshooting for critical cases to customers.
• Manage critical documentation required for Zero Km. and update analysis closure in global issue tracking portal.
• Manage Harman Gurgaon warehouse operation and maintain Inventory tracking.
• Ensure flawless supplies to MSIL plants as per DI.
• Support New Project Quality activities. (Packaging trial/Vehicle fitment trial/coordination etc.)
• Track vendor rating and analyze to drive improvement.
• Maintaining relevant documentation as per IATF requirement.

What You Need to Be Successful

• Minimum 5-8 yrs. of experience in Customer Quality.
• Must have handled a team.
• Must have completed Full time BE/B-Tech in Electrical/Electronics/E&TC Engineering.
• Must have handled Electrical/Electronic components as a commodity.
• Experience in coordinating technical decisions with teams across SW HW ME teams.
• Ability to Connect with Customers & understand the Quality requirement.
• Excellent communication and presentation skills.
• Must have handled warehouse operations and supply to MSIL locations.

What Makes You Eligible

• Be willing to travel up to 20% domestic only.
• This role is eligible to work remotely full-time in Harman Warehouse Office with occasional trips into the Harman Pune Plant office location required (this could be on 24-hour notice)
• Experience four-wheeler auto-ancillary company and have clear understanding of vehicle architecture.
• Must have handled Electrical/Electronic components as a commodity.
• Preferably handled Maruti Suzuki (MSIL SMG) as a Customer Quality Leader.
• 5 - 8 years of experience Customer Quality domain working as a lead position in last 5 years .
• Good knowledge of Quality management standards and certification process . Strong analytical Skills.
• Experience in handling warehouse operations independently.
• Fluent in English.

What We Offer

• Flexible work environment allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL HARMAN Kardon AKG etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• Be Brilliant employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

#LI-JD1

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1