Engagement Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Responsibilities and Duties

• Oversee engagement and team building

• End-to-end project management of events and employee engagement activities

• Corporate social responsibility activities [Community service, community awareness, sponsorships, and fundraising events and fund collection (if applicable)]

• Overall five senses experience of the site

• Site's overall culture champion

• Overall management of clubs and communities

• Assist with developing strategies and initiatives to promote and achieve a culture of excellence and employee engagement.

• Overall lead of the development and delivery of the organization’s calendar of activities.

• Communicate and consult with employees about the engagement concepts to ensure the organization is showing appreciation and recognition for its employees.

• Interact and collaborate effectively and positively with individuals of all levels of the organization.

• Customer Service Week activities

• Site wide communications, promotional materials, upcoming events and activities

• Assist with the development and delivery of the organization’s calendar of activities.

• Assist Employee Engagement Head in collecting data to support continued employee engagement initiatives.

• Participate in professional growth activities

• Assume other duties and special projects as assigned

• Employee Appreciation Day

• Community service, community awareness, sponsorships, and fundraising events and fund collection

• Managing Site specific Social Media Account

• Calendar creation/maintenance

Other Duties:

• Site-level Engagement for 3 sites, budget management

• Direct cost control for 1 to 4 sites

• Visit management for 1 to 4 sites

• Floor walks and Site experience raised by TMs

• Maintenance of all Event plans with budget (Project Management files)

• 1x1s with Site VPs/head for collab, reporting, and help needed

• Responsible in liquidating expenses of site engagement activities

Required Knowledge and Skills

• Knowledge in Planning and Organizing various engagement initiatives.

• Has basic to advance knowledge in Digital Arts such as photography, videography and graphic design.

• Basic experience in production design.

• Must have a knowledge in financial management.

• Has the ability to quickly assess a given problem and quickly decide on a course of action.

• Can work and adapt to a fast-paced working environment.

• Must be flexible and open for learning.

• Excellent organizational skills.

• Good analytical thinking and negotiation skills.

• Must be a good team player.

• At least 3 years of related working experience in customer experience operations and as a management specialist

• A good track record of meeting and delivering targets

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.