Senior Manager Delivery Quality

Job Title:Senior Manager

Department:Delivery Quality

Specialty: HCC

Location: Any location (Chennai Hyderabad Bangalore Trichy Coimbatore)

Job Summary:

As aSenior Manager - Delivery Quality you will lead a team focused on ensuring the highest standards of quality across all deliverables and processes related to the product or service delivery. You will collaborate with cross-functional teamsmonitorproject health implement continuous improvement initiatives and ensure that all customer requirements and expectations are met or exceeded in every delivery.

Key Responsibilities:

• Quality Management: Ensure that all delivery processes are aligned with organizational standards and customer expectations. Monitor and assess the quality of products and services at every stage of delivery.

• Process Optimization:Identify recommend and implement process improvements to enhance delivery performance reduce defects and increase overall efficiency.

• Team Leadership: Manage and mentor a team of quality assurance professionals fostering a culture of accountability performance and continuous learning.

• Cross-Functional Collaboration: Work closely with project managers delivery teams and other stakeholders to ensure the integration of quality measures throughout the project lifecycle.

• Risk Management:Identifyand mitigate risks that couldimpactthe quality of deliverables ensuring that issues are resolved proactively.

• Reporting & Analytics: Develop andmaintainkey performance indicators (KPIs) to track and report on quality-related metrics. Prepare reports for leadership to highlight progress and areas for improvement.

• Customer Satisfaction: Ensure that the delivery meets customer expectations and aligns with agreed-upon quality criteria. Handle customer feedback and ensureappropriate correctiveactions are taken.

• Training & Development: Provide coaching and training to team members and other relevant stakeholders to build quality awareness across the organization.

• Audit & Compliance: Conduct regular audits of deliverables and ensure compliance with industry standards certifications and regulatory requirements.

Qualifications:

• Education:Bachelors degreeor Mastersdegree. Certifications likeSix Sigma Lean etcare a plus.

• Experience:12 to 15 years of experience in quality management project delivery or a similar role with at least 5 to 8 years in a managerial position. Experience in US healthcare RCM is a must

• Skills:

• Strong knowledge of delivery management and quality assurance methodologies.

• Proficient in process improvement tools and techniques (e.g. Six Sigma Lean).

• Experience working with cross-functional teams and managing multiple stakeholders.

• Excellent communication and interpersonal skills.

• Data-driven approach to decision-making and problem-solving.

• Ability toanalyzeand interpret complex data sets to drive improvements.

• Certifications: Six Sigma Lean PMP or other relevant quality or project management certifications are highly desirable.

Desirable Attributes:

• Strong leadership capabilities with the ability to inspire mentor and develop teams.

• A proactive approach to problem-solving with a keen eye for detail.

• Strong customer focus with a commitment to delivering high-quality results on time and within scope.

• Ability to manage change and navigate complex situations with a positive and adaptable mindset.

Required Experience:

Senior Manager

Employment Type : Full Time
Experience: years
Vacancy: 1