Resident Engineer

Technical Support & Troubleshooting Resolve
1.L2/L3 escalations for desktops laptops mobile devices and system peripherals.
OS issues across Windows 10/11 macOS and standard enterprise applications.
local networks diagnosing issues with LAN patching Wi-Fi connectivity.

System Administration & Security
user profiles and maintain Active Directory (AD) or Azure AD for account creation and group permissions.
cybersecurity standards by managing encryption tools (BitLocker McAfee Endpoint Encryption) and checking
Automate software deployments and monitor endpoints through management consoles like Microsoft Intune or SCCM.
Facilitate data backups and disaster recovery protocols during hardware failure or asset transitions.

Operations & Lifecycle
Own ticket lifecycles within ITSM systems (e.g. ServiceNow Jira) meeting strict Service Level Agreements (SLAs).
asset inventory to track software licenses hardware lifecycles and hardware provisioning.
Manage Audio/Visual setups for physical conference rooms executive spaces and digital town halls.
vendor escalation for equipment covered under manufacturer warranties (e.g. Dell Lenovo HP).

Requirements

Required Technical Skills
Systems: Windows 10/11 Windows Server basics macOS.
Tools: Active Directory Microsoft 365 Admin Center Exchange Online SCCM/Intune.
: TCP/IP DNS DHCP VPN LAN/WAN troubleshooting
: Core architecture of laptops desktops network printers dock stations and IP phones.

Required Skills:

Required Skills & Qualifications Bachelors degree in Information Technology Computer Science or related field (or equivalent experience) 13 years of experience in IT project coordination or project support Basic understanding of IT systems software development or infrastructure Familiarity with project management tools Strong organizational and time-management skills Excellent written and verbal communication skills Ability to work with cross-functional teams Preferred Qualifications Experience working in enterprise or multi-project environments Key Competencies Attention to detail Problem-solving skills Stakeholder coordination Documentation and reporting Ability to manage multiple priorities Reporting To IT Project Manager

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 4 - 4