INSenior AssociateServiceNow Integration DeveloperDigital IntegrationAdvisoryGurgaon

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis implementation training and support.

*Why PWC

about us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description

• Implementation of ITSM workspaces

• Creation and management of Service Request Items (SRIs) Knowledge Base (KB) articles

• Creation ofall necessary artifacts to support Catalog development andintegration including design diagrams knowledge articles test scripts and details of any roles or rules used by the integration.

• Documentation: Creation and maintenance of comprehensive documentation including integration and API consumption guides development guidelines and standards specific to implementing integrations with ServiceNow.

• Exposure to Idea Demand and Project form modifications and automations

• Exposure to policy implementation policy exceptions issue & risk

• Knowledge Article and Reporting Module

• JavaScript(in context of ServiceNow)

• In-depth knowledge ofscriptincludesClient Scripts and Business rules

• Exposure to scheduled Job scheduled reportsTransformScript

• Knowledge of notification set-up Inbound email actions

• Complex catalog items and record producers

• Workflow and Flow Designer configuration

• REST and SOAP Method Integration - Inbound and Outbound Integration setup with 3rd party application using SNOW API

• Good Knowledge of CMDB andService Catalog: Business Application Business Service Application Service Business Capabilityand CI Relationship

• Debugging ofdifferenttypesofClientScript Script Include and Business Rules Script Action.

• Process Automation

Candidates must havevery strongknowledge in ServiceNow development ITSM ModulesRest API integrations.

Responsibilities:

- Knowledge Transfer: Conduct knowledge transfer sessions to platform support teams ensuring an effective transition to operations for ongoing support ofintegrations.

- Documentation: Create andmaintaincomprehensive documentation including integration and API consumption guides development guidelines and standards specific to implementing integrations with ServiceNow in the PwC environment.

Qualifications:

- Proven experience in developing and managing Service Catalog items and platform integration services.

-Proficiencyin creating detailed technical documentation and transition artifacts.

- Experience in conducting knowledge transfer sessions.

Mandatory skill sets:

Implementation of ITSM workspaces Creation and management of Service Request Items (SRIs) Knowledge Base (KB) articles Creation of all necessary artifacts to support Catalog development and integration including design diagrams knowledge articles test scripts and details of any roles or rules used by the integration. Documentation: Creation and maintenance of comprehensive documentation including integration and API consumption guides development guidelines and standards specific to implementing integrations with ServiceNow. Exposure to Idea Demand and Project form modifications and automations Exposure to policy implementation policy exceptions issue & risk Knowledge Article and Reporting Module JavaScript (in context of ServiceNow) In-depth knowledge of script includes Client Scripts and Business rules Exposure to scheduled Job scheduled reports Transform Script Knowledge of notification set-up Inbound email actions Complex catalog items and record producers Workflow and Flow Designer configuration REST and SOAP Method Integration - Inbound and Outbound Integration setup with 3rd party application using SNOW API Good Knowledge of CMDB and Service Catalog: Business Application Business Service Application Service Business Capability and CI Relationship Debugging of different types of Client Script Script Include and Business Rules Script Action. Process Automation

Preferred skill sets:

- Knowledge Transfer: Conduct knowledge transfer sessions to platform support teams ensuring an effective transition to operations for ongoing support of integrations. - Documentation: Create and maintain comprehensive documentation including integration and API consumption guides development guidelines and standards specific to implementing integrations with ServiceNow in the PwC environment.

years of experience required:

: 4-7 years

Education Qualification:

B.E. / / MBA. All qualifications should be in regular full-time mode with no extension of course duration due to backlogs

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

ServiceNow Integration Hub

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Reasoning Analytical Thinking Application Software Business Data Analytics Business Management Business Technology Business Transformation Communication Creativity Documentation Development Embracing Change Emotional Regulation Empathy Implementation Research Implementation Support Implementing Technology Inclusion Intellectual Curiosity Learning Agility Optimism Performance Assessment Performance Management Software 16 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

July 17 2026

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1