Lead – L&D COE

Description

Key Job Duties and Responsibilities:
the Learning Infrastructure
Design and deploy a single enterprise-wide competency led learning framework covering key roles and skills
Define capability models for functional behavioral and leadership development

Business Problems Through Learning
Partner with leaders to diagnose business performance challenges
Co-create learning programs that directly improve sales service productivity or manager effectiveness.
Signature Capability Programs
Launch and scale programs like Manager Capability Sales Force Effectiveness and Digital Fluency
Replace generic classroom programs with job-relevant modular learning journeys

Digital Learning & AI Transition
Fix or replace the LMS and build adoption of self-paced bite-sized digital learning
Create awareness and foundation for AI-driven skills platforms role-based learning paths and adaptive content delivery

the L&D Team
Coach and build the teams ability to consult diagnose and design implement and govern programs
Transition L&D from coordination to performance consulting

Learning Impact
Use SMART actionable metrics: adoption completion application and business impact
Build learning analytics dashboards and report insights into business leadership

What success looks like (12-24 months):
Functional leadership and role-based learning journeys and framework deployed and adopted
At least 3 business-critical capability programs (Academies) redesigned and rolled out within 12 months
50% shift to digital/blended learning in frontline and people manager roles
L&D team equipped with stakeholder management performance consulting and data fluency
Roadmap for AI-readiness in learning is defined and socialized across key functions

Ideal Profile
1215 years of experience in L&D Capability Building or Leadership Development
Strong business problem solver with ability to translate challenges into capability needs
Deep knowledge of adult learning design digital learning ecosystems and LMS/LXP implementation
Experience building or scaling competency models academies or skills-based learning
Exposure to organizations undergoing digital/cultural transformation
Awareness of AI trends in learning skills clouds adaptive platforms and personalization
Solid commercial acumen proven project management skills facilitation influence and storytelling ability with senior leaders to navigate change

Added Advantage
Experience in consulting telecom tech SaaS or sales-led organizations
Knowledge of tools like Degreed EdCast Cornerstone Viva Learning or AI-driven LXPs
Past success in repositioning L&D from cost center to value driver

Employment Type : Full-Time
Experience: years
Vacancy: 1