Customer Service Representative

Farnell

Farnell an Avnet company is a global high-service distributor of technology products services and solutions for electronic system design maintenance and repair.

Job Summary:

Responds to customer inquiries expedites critical orders communicates dispositions researches and resolves issues and researches orders.

Principal Responsibilities:

• May provide quote preparation order tracking backlog processing invoicing returns discrepancy resolution customer credit problems and/or other such support to sales team members and/or external customers (including order expediting stock queries reporting and stock rotation).
• May Identify investigate and participate in opportunities to improve processes and procedures to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Acquired and applies working knowledge of the organization job practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Work is performed independently with minimal supervision. Able to establish priorities and manage time to complete work.
• Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time resources and/or customer satisfaction.

Work Experience:

• Typically requires a minimum of two years of related experience.

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Must have computer email phone communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• May require fluency in more than one language.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1