| About the Business Group: |
| The Mortgages department is a part of the Retail Lending business of the bankand offers Asha Home Loans to all segments including affordable segment of customers Pan India. |
| About the Role: |
| This role is responsible for achieving business goals within laid down compliance norms through adoption of transformation within Asha Home Loan business. |
| Details of the Role: |
| Department | Retail Lending | Grade | AM/DM/M |
| Sub-Department | Retail Lending- ASHA Home Loan - DSA | Reporting (Business) | M/SM/AVP |
| Location | Pan India | Reporting (Matrix) | |
| Key Responsibilities: |
Business Goals and Profitability- Achieve ASHA home loan disbursement targets through assigned DSA partners.
- Drive daily productivity through regular engagement and support to DSAs.
- Create and convert the prospects for cross selling opportunities.
Sales and Channel Development- Conduct onboarding, training, and motivation sessions for DSA sales staff.
- Monitor DSA leads and assist in file movement, eligibility checks, and query resolution.
Compliance and Risk Management- Ensure adherence to sourcing quality, documentation norms, and process compliance.
- Track DSA behavior to avoid mis-selling or documentation lapses.
Customer Experience- Ensure prompt customer service and quick turnaround on queries raised by DSA leads.
- Coordinate between DSAs and internal teams for smooth processing.
Digital Adoption and Innovation- Drive usage of digital tools among DSA partners for efficient lead flow and tracking.
- Adoption of Siddhi and other digital initiatives.
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| Qualifications: |
- Graduation/post-graduation from a recognized institute
- 2+ sales experience (secured products preferred) with at least 0-2 years in Home Loan and LAP (preferably affordable housing loans).
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| Role Proficiencies: |
- Strong sales orientation
- Proficiency in managing complex client relationships, diverse stakeholders
- Capability to handle pressure and meet deadlines
- Skill in managing large, geographically spread team coaching and mentoring team members
- Competence in managing within a dynamic, priority-setting environment
- Strong risk and compliance mindset
- Adept at communication and interpersonal skills
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