Sr. It Administrator

External Job Ad Amazing Career Moments Happen Here Transforming the insurance industry is ambitious we know That s why at Applied Systems India Pvt Ltd an Applied Systems company we re building a team that shows up every day ready to learn willing to try new things and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too With 40 years of experience in the Insurtech game we re not just redefining what s achievable we re creating a place where amazing career moments are made possible Position Overview We re looking for an IT Administrator to join our Corporate IT team in Bengaluru location To keep us headed in the right direction we re looking for people who understand winning is a team sport who value and seek to learn from our team s diverse experiences and backgrounds who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers and who can at any given time step back to laugh and have some fun What You ll Do Provide expert end-user support across Windows Mac and mobile platforms Administer and optimize JIRA Service Desk for ITSM processes including workflow automation and reporting Manage IT hardware inventory lifecycle including procurement asset tracking audits and decommissioning Implement and maintain automation for IT processes using workflow tools e g JIRA automation Script Runner REST APIs Oversee ITSM processes such as incident problem and change management ensuring adherence to ITIL or similar frameworks Perform hardware analytics using advanced monitoring tools such as NinjaOne ManageEngine OpManager Datadog Atera leveraging real-time data automated alerts and customizable dashboards to proactively monitor analyze and report on hardware health and performance Support and monitor cloud infrastructure utilizing monitoring tools to track resource utilization system health and performance across on-premises and cloud environments Collaborate with IT and business teams to identify and implement process improvements Maintain comprehensive documentation for ITSM processes hardware analytics and cloud support procedures Train and mentor end users and junior IT staff on ITSM tools hardware monitoring and automation practices Ensure compliance with security and governance standards We re Excited to Learn More About You 2-3 years of experience in IT support or engineering roles with strong ITSM and end-user support background Proven experience administering and optimizing JIRA Service Desk including workflow configuration and automation Hands-on experience with IT hardware analytics and monitoring using unique tools such as NinjaOne ManageEngine OpManager Datadog Atera or similar platforms Solid understanding of ITSM frameworks such as ITIL with practical experience in incident problem change and asset management Experience with automation tools and scripting e g Tines PowerShell for workflow and process automation Good basic understanding of cloud infrastructure concepts including support and monitoring using relevant tools Proficient in Windows Mac OS and mobile device management Strong understanding of networking fundamentals Active Directory and security best practices Excellent troubleshooting analytical and communication skills Ability to document technical processes and conduct user training ITIL Foundation certification or equivalent ITSM qualification preferred You may have other skills or credentials including Experience with additional ITSM tools e g Jira Service Management ServiceNow Freshservice Certifications in ITIL Microsoft or related technologies Exposure to cloud platforms AWS Azure Google Cloud and identity management solutions When You Join Team Applied You Can Expect A culture that values who you are and recognizes that you aren t just an employee you are a teammate and you matter We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day We flex our time together collaborating remotely and in-person to empower our teams to work in the ways that work best for them Learn more about the people behind our products at - Your Security Matters Our candidates personal information and online safety are top of mind for us At Applied we proactively protect your personal information and only communicate with candidates via a secure appliedsystems com email or through our official career s portal EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer Diversity and Inclusion is a business imperative and is a part of building our brand and reputation At Applied we don t discriminate and we are committed to recruit develop retain and promote regardless of race religion color national origin sexual orientation gender identity disability age veteran status and other protected status as required by applicable law