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Desktop Support Engineer

Desktop Support Engineer

ThoughtSol Infotech Ltd.Delhi, India, India
30+ days ago
Job description

Job Title : Deskside Support Engineer

Experience : Minimum 1 Year

Location : Delhi

Job Summary :

We are looking for a proactive and skilled Deskside Support Engineer to join our IT team in

Bangalore. The ideal candidate will have at least one year of hands-on experience in managing

and supporting IT infrastructure, including Windows and macOS environments, basic network

troubleshooting, and end-user support.

Key Responsibilities :

  • Install, configure, and maintain Windows and macOS operating systems.
  • Troubleshoot hardware issues related to desktops, laptops, printers, and other

peripherals.

  • Install, update, and patch software applications and security tools.
  • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams,
  • OneDrive, and SharePoint.

  • Support system provisioning via Microsoft Intune and Windows Autopilot (basic
  • knowledge required).

  • Manage user accounts, groups, and permissions using Active Directory.
  • Assist with system upgrades, data migrations, and routine backups.
  • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
  • Perform basic configuration and support of network devices such as routers, switches,
  • and firewalls.

  • Assist in IP address configuration and network printer setup.
  • Monitor and maintain network performance at the location.
  • Respond to IT support tickets, ensuring timely and effective resolution.
  • Document technical issues, solutions, and IT processes accurately.
  • Ensure compliance with IT security policies and industry best practices.
  • Manage IT assets and maintain inventory for your designated location.
  • Preferred Skills :

  • Strong troubleshooting and problem-solving abilities.
  • Basic understanding of Firewalls and Layer 2 Switches.
  • Familiarity with ITSM tools for ticket management.
  • Ability to work independently and prioritize tasks.
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    Desktop Support Engineer • Delhi, India, India

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