International customer support (US Healthcare Voice)

Company Description

ResultsCX is a leading provider of Customer Experience Management (CXM) solutions, partnering with over 75 global brands, including Fortune 100 and 500 companies. With over 30 years of expertise, ResultsCX drives customer and business success across industries such as Healthcare, Media, Telecom, Technology, Retail, and Finance. Our innovative, award-winning solutions enhance customer journeys, delivering measurable impact through revenue growth, cost efficiency, and elevated experiences. Powered by a global team of 23,000+ professionals and supported by 25+ engagement hubs worldwide, we address complex customer experience challenges to improve the lives of millions of consumers.

Role Description

Patient Support Specialist

Location: Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103

Job Type: Full-Time

Experience Required

• Minimum 6 months of experience in healthcare BPO or similar domain

Key Skills & Requirements

• Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
• English Proficiency: B1H level or higher (excellent verbal and written communication skills)
• Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
• Strong attention to detail and ability to work in a fast-paced environment
• Proficiency in using MS Office tools and CRM systems is a plus

Key Responsibilities

• Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
• Provide accurate information while maintaining professionalism and empathy
• Ensure all data entry and updates are accurate and timely
• Collaborate with cross-functional teams to resolve customer concerns
• Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)

Additional Details

• Shift Timings: Night Shift (Rotational)
• Week Off: Rotational
• Work Environment: Work from Office

Note: https://resultscx.com/ ResultsCX: Overview | LinkedIn ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.

Skills Required
Crm Systems