IT Asset Management (Software) - SME

Description

Job Title: Software Asset Management (SAM) Operations SME

Role Summary

We are hiring a SAM Operations SME to support a client engagement focused on software discovery, normalization, and license compliance support using Flexera ONE. You will improve software visibility, reduce unknowns, support ELP cycles, and enable optimization/reclaim outcomes.

Software Discovery & Normalization

• Monitor software discovery across sources; manage unknown/unrecognized software queues
• Maintain publisher/product/version hygiene; validate recognition and mappings
• Validate software-device/user associations and long-tail software visibility
• Support onboarding/testing of new software sources/connectors
  
  

Compliance & ELP Support

• Maintain and validate entitlement repository and supporting documentation
• Support license model inputs (metrics/rules/mappings) under guidance
• Assist periodic ELP runs, validation checks, and compliance/risk reporting
• Support audit readiness activities and evidence collection (in-scope publishers)
  
  

Request / Allocation / Reclaim Support

• Validate availability; record allocations/transfers/reclaims in Flexera (as applicable)
• Support harvesting/offboarding workflows; coordinate with ITSM/deployment teams
• Track request turnaround and aging metrics; maintain traceability
  
  

Reporting

• Produce SAM dashboards and monthly insights: unknowns trends, data quality, compliance support metrics
  
  

Key Focus Areas

• Software inventory & normalization dashboard
• Unknown/unrecognized software aging and trend reports
• Top publishers/products/versions install reports
• ELP/compliance validation outputs and risk/exposure summaries (supporting role)
• Reclaim/harvesting activity reports and request metrics
  
  

Required Experience & Skills

• 4–8+ years in SAM/ITAM operations (client delivery preferred)
• Hands-on experience with Flexera ONE (preferred) or similar SAM tools
• Working knowledge of software recognition/normalization, entitlements, and ELP concepts
• Strong data skills (Excel/Sheets); ability to reconcile installs vs entitlements
• Strong documentation and stakeholder communication skill
• ITIL Foundation; IAITAM certification (CSAM/CHAMP)
• Familiarity with major publisher licensing basics (e.g., Microsoft, Oracle, Adobe)
• Exposure to ServiceNow or similar ITSM tooling
  
  

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Skills Required
Servicenow, Excel, Normalization, entitlements