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Nokia
Lead CMDB and Service Data ManagementNokia • Bengaluru / Bangalore, India
Lead CMDB and Service Data Management

Lead CMDB and Service Data Management

Nokia • Bengaluru / Bangalore, India
6 days ago
Job description
Job Description

The Lead CMDB and Service Data Management provides deep expertise in configuration management processes and oversees their execution across complex enterprise environments. The role is responsible for ensuring the accuracy, completeness, and reliability of CMDB data, while continuously improving configuration management practices and tool capabilities.

The role focuses on driving operational excellence, strengthening governance, and enabling service-aware data models that support ITSM processes such as incident, change, and problem management. It plays a key role in ensuring that configuration data is effectively leveraged to improve service reliability, operational decision-making, and risk management.

Working closely with IT teams, architecture, and external partners, the Lead CMDB and Service Data Management ensures that Service Integration tools are effectively integrated with CMDB and remain stable, secure, and aligned with evolving business and technology needs.

How You Will Contribute And What You Will Learn

  • Lead end-to-end CMDB operations and ensure accurate lifecycle management of CIs and relationships
  • Drive CMDB governance, including data quality (accuracy, completeness, consistency) and standards compliance
  • Monitor CMDB health (e.g., completeness, correctness, compliance) and lead remediation actions
  • Ensure effective execution and continuous improvement of Configuration Management processes
  • Enable service visibility and impact analysis for incidents, changes, and services
  • Own Service Integration tools (ServiceNow, UPMX, EISEB) and ensure stability, security, and alignment
  • Drive automation and integrations (Discovery, Service Mapping, external systems) to improve data quality
  • Conduct audits, reporting, and ensure compliance with governance and security policies
  • Lead and collaborate with IT teams, architecture, and vendors to ensure shared data ownership

Key Skills And Experience

You have

  • Degree in Engineering, Computer Science, or related field with 12–15 years of experience
  • Strong experience in CMDB / Configuration Management in large enterprises
  • Proven experience leading CMDB operations and governance
  • Hands-on experience with Service Integration tools (ServiceNow, UPMX, EISEB)
  • Strong understanding of ITIL processes, especially Configuration Management and Event Management
  • Experience implementing data governance and audit frameworks
  • Strong stakeholder collaboration and communication skills
  • Experience in complex, multi-technology environments

It would be nice if you also had

  • Experience with CSDM (including exposure to CSDM 5.0 migration)
  • Experience with ServiceNow:
    • CMDB
    • Discovery
    • Service Mapping
    • Integrations
    • Understanding of CMDB data quality frameworks and KPIs
    • ITIL V4 certification
    • Familiarity with Lean, Agile, DevOps
About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits:

  • Flexible and hybrid working schemes
  • A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
  • Life insurance to all employees to provide peace of mind and financial security
  • Well-being programs to support your mental and physical health
  • Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
  • Employee Growth Solutions to support your personalized career & skills development
  • Diverse pool of Coaches & Mentors to whom you have easy access
  • A learning environment which promotes personal growth and professional development - for your role and beyond

Skills Required
Servicenow, Cmdb, Data Governance, Itil, discovery, Service Mapping, Configuration Management
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Lead CMDB and Service Data Management • Bengaluru / Bangalore, India

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