Project Manager - CRM

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Role Overview: We are looking for a seasoned Senior Project Manager with extensive experience in managing CRM implementation projects, specifically in Salesforce or Microsoft Dynamics 365 platforms. The ideal candidate will have around 8-10 years of project management experience and deep expertise in delivering full lifecycle CRM solutions that align with business strategies and drive operational excellence. Key Responsibilities Lead and manage end-to-end CRM implementation projects primarily with Salesforce or Dynamics 365. Define project scope, objectives, timelines, and deliverables in collaboration with business stakeholders and technical teams. Develop comprehensive project plans covering resource allocation, risk management, budget control, and quality assurance. Coordinate cross-functional teams, including developers, business analysts, consultants, and third-party vendors. Manage stakeholder communications and expectations throughout the project lifecycle. Oversee integration of CRM with other enterprise systems to ensure seamless data flow and process automation. Facilitate change management activities including user training, adoption strategies, and support mechanisms post-implementation. Monitor project performance against milestones and KPIs, reporting status and escalating issues as necessary to senior leadership. Ensure compliance with organizational governance, security standards, and best practices. Provide mentorship and guidance to junior project managers and project team members to enhance project delivery capabilities. Required Qualifications Bachelor's degree in IT, Business Administration, or a related field. Approximately 8-10 years of progressive experience in project management, with a strong focus on CRM implementations using Salesforce or Microsoft Dynamics 365. Proven track record of successfully delivering complex CRM projects on time and within budget. Deep knowledge of CRM configuration, customization, and integration best practices. Certified Project Management Professional (PMP), PRINCE2, or equivalent certification preferred. Proficient in project management tools such as Microsoft Project, Jira, or equivalent platforms. Strong leadership, communication, negotiation, and stakeholder engagement skills. Experience with Agile, Scrum, and Waterfall methodologies. Strong analytical and problem-solving abilities with attention to detail. Preferred Skills Experience with CRM-related cloud solutions and SaaS deployments. Familiarity with Salesforce Lightning, Dynamics 365 modules (Sales, Marketing, Customer Service). Knowledge of API integrations, data migration strategies, and middleware tools. Experience working in global or matrixed organizational structures. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. ***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers*** It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com Please be advised of the following official Milestone Technologies recruitment policies: Official Communication Channels All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business. No Recruitment Fees Milestone Technologies never requests any form of payment, 'security deposit', 'laptop/equipment fee', or 'processing fee' at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.