About the Company:
We are a global consulting firm, we specialize in transforming businesses through innovative digital solutions. Our expertise spans across Process Improvement, Business Process Outsourcing, AI & Automation Solutions, and Captive Setup Services. Please visit
Job Title: Quality Manager – Finance Operations
Department: Finance & Quality Assurance
Employment Type: Full Time
Location: Remote
Experience Required: 15+ Years
About the Role
We are seeking a detail-oriented and analytical Quality Manager – Finance Operations to drive quality excellence across finance and accounting processes. The role focuses on establishing quality frameworks, monitoring service delivery, ensuring compliance, and driving continuous improvement across finance operations for global clients.
Job Summary
The Quality Manager will be responsible for designing and implementing quality assurance standards across key finance processes such as Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This role requires strong auditing, process improvement, and stakeholder management skills to ensure accuracy, compliance, and client satisfaction.
Key Responsibilities
Quality Assurance & Governance
- Develop, implement, and maintain quality frameworks, SOPs, and audit mechanisms for finance operations
- Conduct regular quality audits across AP, AR, GL, reconciliations, and reporting processes
- Ensure adherence to SLAs, KPIs, and client-specific quality benchmarks
- Identify process gaps, errors, and compliance issues, and drive corrective actions
Process Improvement & Excellence
- Analyse audit findings and provide actionable insights to improve process efficiency and accuracy
- Lead continuous improvement initiatives using methodologies such as Lean, Six Sigma, and Kaizen
- Drive standardization, automation, and best practices across finance operations
- Collaborate with operations teams to reduce errors and improve turnaround times
Stakeholder & Client Management
- Work closely with internal stakeholders, operations teams, and clients to ensure quality expectations are met
- Present quality metrics, dashboards, and performance reports to leadership and clients
- Act as a quality advisor during client discussions, transitions, and process migrations
Compliance & Risk Management
- Ensure compliance with accounting standards, internal controls, and regulatory requirements
- Support internal and external audits by providing documentation and insights
- Identify operational risks and implement preventive and corrective controls
Training & Team Development
- Conduct quality training sessions and knowledge-sharing workshops for operations teams
- Provide feedback, coaching, and guidance based on audit results
- Develop quality scorecards and performance evaluation frameworks
Required Qualifications & Experience
- Bachelor’s degree in Finance, Accounting, or Commerce (CA / CPA / MBA is an added advantage)
- 8–12 years of experience in Finance & Accounting operations
- Minimum 3–5 years of experience in Quality / Audit / Process Excellence roles
- Strong exposure to finance processes: AP, AR, GL, R2R, P2P, O2C
- Experience working in a BPO/KPO or shared services environment
Technical Skills
- Strong knowledge of accounting principles and financial controls
- Experience with ERP systems such as SAP, Oracle, NetSuite, etc.
- Advanced Excel skills (data analysis, dashboards, reporting)
- Familiarity with quality tools and frameworks (Six Sigma, Lean, RCA, FMEA)
Preferred Qualifications
- Six Sigma Green Belt / Black Belt certification
- Experience handling global clients (US/UK/Australia regions preferred)
- Exposure to automation tools (RPA, Power BI, Tableau)
Key Competencies
- Attention to Detail & Analytical Thinking
- Quality & Process Excellence Mindset
- Stakeholder & Client Management
- Problem Solving & Root Cause Analysis
- Leadership & Influencing Skills
Our Culture
- Innovation-driven environment
- Collaborative team culture
- Work-life balance
- Continuous learning and improvement