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WORKSENT
Technical Support ExecutiveWORKSENT • Vadodara, IN
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Technical Support Executive

Technical Support Executive

WORKSENT • Vadodara, IN
7 days ago
Job description

About Worksent


WorkSent, formerly known as Eynetech, is a trusted support partner to various service providers such as MSPs, MSSPs, ISPs, Datacenters, and SaaS companies. With a journey beginning in 2015, our mission is to empower service providers by offering cost-efficient service packages. We have earned the trust of over 60+ satisfied clients globally through our dedication to excellence.


Work Experience: 1 - 2 years

Work Location: Infopark, Kochi

Responsibilities:

  • Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
  • Initiates follow up calls with customers.
  • Responding to client IT support requests via chats, calls, and tickets.
  • Providing technical support via remote access.
  • Update and monitor ticketing systems.

Essential requirement:

  • Excellent communication skills.
  • Willing to work in rotational shift.
  • Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
  • Good knowledge of working with Windows and MacOS systems.
  • Proficient knowledge of computer systems and their peripherals.
  • Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
  • Minimum 6 months voice experience in International Technical Support preferred.
  • Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage
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Technical Support Executive • Vadodara, IN

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