Job descriptionAbout Kinaxis Are you looking to join an innovative, market-leading company where you can truly elevate your career At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you! In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today's volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers. Location Chennai, India About The Team The System Administrator, IT Application Excellence is a proficient-level professional responsible for the administration, stability, and continuous improvement of enterprise business applications that enable how our teams work every day. This role focuses on corporate SaaS platforms and application ecosystems, with an emphasis on platforms such as ServiceNow, Jira, Confluence, Kantata, Miro, Aha!, and other business-critical systems. Rather than traditional infrastructure or data center operations, this role is centered on application enablement, optimization, and business partnership. The administrator works closely with business users, product owners, and stakeholders to ensure applications are reliable, well-governed, easy to use, and continuously evolving to deliver real business impact. A key aspect of this role is participation in AI-related initiatives across supported platforms—helping introduce, configure, govern, and operationalize AI-powered capabilities that improve productivity, decision-making, and user experience. What you will do Application Administration & Operations Administer, support, and continuously improve enterprise application platforms including ServiceNow, Jira, Confluence, Kantata, Miro, Aha!, and other corporate systems. Own day-to-day operational health of supported applications, including configuration, access management, integrations, data quality, and usage monitoring. Execute platform changes, enhancements, and upgrades while following established change management, documentation, and governance practices. Manage application roles, permissions, workflows, configurations, and feature enablement in alignment with business needs and compliance requirements. Business Partnership & User Impact Work directly with business users, product owners, and functional teams (HR, Finance, Legal, Professional Services, IT, and others) to understand requirements and translate them into effective system solutions. Act as a trusted advisor to stakeholders—proactively identifying opportunities to streamline processes, automate manual work, and improve user experience through application capabilities. Support onboarding, offboarding, and role changes by ensuring accurate and timely access to corporate applications. AI & Automation Initiatives Participate in the implementation and governance of AI-enabled features across supported platforms (e.g., AI-assisted ticket handling, knowledge management, analytics, workflow automation, and reporting). Partner with platform owners and architects to safely introduce AI capabilities while maintaining security, compliance, and data integrity. Identify opportunities where AI, automation, and intelligent workflows can drive measurable productivity and business value. Platform Governance & Reliability Monitor application performance, system alerts, usage patterns, and integrations to proactively prevent issues and ensure high availability. Perform regular reviews of logs, configurations, and platform health to identify risks and improvement opportunities. Maintain accurate technical and functional documentation for internal teams, auditors, and business stakeholders. Serve as an escalation point for complex application issues and collaborate with vendors and internal teams for resolution. Vendor & Cross-Team Collaboration Build strong working relationships with software vendors and implementation partners to support platform operations, enhancements, and roadmap alignment. Collaborate with architects, developers, analysts, and service teams to test, deploy, and support new features and solutions What we are looking for Primary Skills and Qualifications Diploma or Degree in Computer Science, Information Systems, or equivalent practical experience. Minimum 4 years of experience administering enterprise or SaaS-based business applications in a corporate environment. Strong analytical, systems-thinking, and problem-solving skills, with comfort working in complex and evolving application ecosystems. Highly adaptable, able to manage multiple priorities, and comfortable working across technical and business domains. Clear, concise, and professional communication skills, with the ability to explain technical concepts to non-technical audiences. Role-Specific Skills and Experience Hands-on experience with enterprise application platforms such as ServiceNow, Jira, Confluence, Kantata, Miro, Aha!, or similar tools. Solid understanding of ITSM, workflow-based systems, and enterprise application governance. Experience administering users, roles, permissions, workflows, automations, and integrations. Familiarity with AI-enabled platform features, automation, scripting, or low-code/no-code tools is a strong asset. Experience working with established SLAs, operational metrics, and service expectations. Strong troubleshooting skills across application, integration, and user-experience issues. Experience collaborating with third-party vendors and internal stakeholders. Knowledge of change management, incident management, problem management, and root cause analysis #Associate Work With Impact: Our platform directly helps companies power the world's supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we're committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee: Flexible vacation and Kinaxis Days (company-wide days off) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs, training, and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis website at www.kinaxis.com or the company's blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [HIDDEN TEXT]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.
