About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless 'as a service' model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Role Overview
The Director of Operations will drive voice & chat operations, delivery & customer service for key Banking & Financial Services client. This will be a B&M role operating out of Hyderabad. We need an energetic individual who can manage operations for a span of 500 + FTEs. This position will need to work with clients from North America and hence should be ready to operate at night. The role owns operational strategy, client engagement, performance management to manage the account and enrich the customer experience.
Location: Hyderabad
Key Responsibilities
Qualification Required:
Additional Information
Director of Operations (Voice & Chat Process) • Hyderabad / Secunderabad, Telangana, India
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