Industrial Psychologist & Client management

Job Opening: Industrial Psychologist.

Company: MantraCare

Location: onsite - Paschim vihar west, Delhi

Salary: 25,000 – 40,000 per month

Experience :- 1-3 years only

Apply: Send your resume to [HIDDEN TEXT]

or WhatsApp at +91 97180 11146

About MantraCare

MantraCare is a global digital health & wellness company offering comprehensive care solutions across physical, mental, and chronic health domains. With a presence in over 30 countries, MantraCare empowers organizations and individuals to improve health outcomes through accessible, tech-driven wellness solutions.

Role: Customer Success Executive

Summary:

As a Organizational Psychologist you will ensure that clients gain maximum value from MantraCare's wellness services. You'll own the post-sales relationship, guide onboarding, drive engagement, and support retention and growth.

Key Responsibilities

Lead smooth client onboarding and ensure strong initial engagement.

Serve as the primary contact for assigned clients—responding to queries via email, phone, or chat.

Monitor client engagement, identify areas for improvement, and promote service adoption.

Collect client feedback and relay insights to product and operations teams.

Proactively address churn risks and enhance customer satisfaction.

Maintain accurate client data in CRM systems, tracking usage, renewals, and satisfaction.

Conduct webinars, training sessions, and client success programs.

Collaborate cross-functionally with Sales, Product, Support, and Provider Relations teams.

Ideal Candidate

Excellent communication and relationship-building skills.

Strong organizational and problem-solving abilities.

Prior experience in customer success, account management, or client servicing preferred.

Comfortable using CRMs and digital communication tools.

• Passion for health, wellness, or technology a plus.

Skills Required
Crm Systems