Sales Executive

Job Opening : Sales Executive

Department : Sales & Marketing

Location : Umed Bhawan Palace Kotah in Kota, Rajasthan, India

Company (Hotel) Description

Umed Bhawan Palace Kotah, built in 1902 and designed by the renowned architect Swinton Jacob, is a heritage hotel located in Kota, Rajasthan, India. Originally commissioned by Maharao Umed Singh II of Kotah, the palace is a symbol of grandeur, showcasing the rich culture and heritage of the region. Surrounded by lush greenery, open courtyards, and intricate architectural details, the palace offers guests an experience that evokes royalty and tranquility with its 34 rooms & suites, 2 F&B outlets, and multiple indoor and outdoor banquet locations. It serves as an ideal retreat for those looking to escape the rigors of daily life while immersing themselves in historic elegance.

Qualifications & Prerequisites

• Education: Diploma / Bachelor's degree in Hotel Management, Business Administration, Marketing, or a related field
• Experience:

(1) Minimum of 3 years experience in hotel sales, reservations, guest relations, or front office operations with at least 2 years in a supervisory role preferred;

(2) Experience working with and taking care of leisure (foreign & domestic tourist), corporate, and

wedding guests;
and

(3) Experience in heritage, boutique, or luxury hotels preferred

• Technical & Professional Skills:

(1) Knowledge of PMS (Opera / IDS / WINHMS / etc) and Channel Management software (STAAH,

Hotel Spider, etc), WhatsApp API usage, Zoho Campaigns (or similar equivalent);

(2) Familiarity with CRM and marketing platforms such as Zoho Campaigns, Zoho CRM, HubSpot, Leadsquared or similar;

(3) Experience handlign Whatsapp Business/ Whatsapp API based guest or sales communication workflows preferred;

(4) Ability to maintain sales pipelines, follow-up schedules, and customer databases in a structured and organised manner;

(5) Good working knowledge of MS Excel, Word, and Powerpoint;
and

(6) Understanding of reservations, billing, night audit, and cash handling SOPs and policies

• Language: Fluency in English & Hindi (Written & Oral)

Key Tasks & Responsibilites:

• CRM & Sales Tools Management: Maintain and update all leads, client details, and deal progress in the CRM system. Use sales dashboards to track performance and ensure accurate data management.
• Digital Communication: Handle client communication through email, WhatsApp Business / API, calls, and online platforms in a professional and timely manner, ensuring a positive customer experience.
• Lead Management & Conversion: Respond to all inquiries within defined TAT, understand client needs, handle objections, and convert leads into confirmed business.
• Sales Funnel Understanding: Have a basic understanding of lead generation and sales funnels. Maintain enquiry databases, customer segmentation lists, and follow-up schedules for weddings, corporates, travel agents, and repeat guests. Coordinate with the marketing team to improve lead quality and conversions.
• Relationship Management: Build strong relationships with clients, especially repeat and high-value customers, to ensure long-term business and referrals.
• Sales Performance Tracking: Track daily and weekly sales performance, monitor conversion ratios, and take steps to achieve assigned sales targets.
• Data Analysis & Reporting: Analyze lead sources and maintain MIS reports. Prepare regular sales updates and forecasts for management review.
• Product Promotion & Business Development: Promote wedding, corporate, and social event packages. Identify new business opportunities and generate leads.
• Client Engagement Activities: Conduct site visits and virtual tours for clients to showcase hotel facilities and services effectively.
• Learning & Adaptability: Quickly adapt to new tools and stay updated with market trends to improve sales performance.

Apply

• Interested Applicants fitting the above qualifications and requirements should apply to the LinkedIn job listing and also send in their applications to hr@umedbhawankotah.com with the following documents:-

(1) Resume;

(2) Current / latest payslip;

(3) Notice Period Details

• Shortlisted candidates will be contacted to schedule interviews