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Showroom Manager - Reliance Jewels

Reliance Retailbhubaneswar, India

2 days ago

Job description

We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only.

Bhubaneshwar, Odisha

Key Responsibilities -

Plan retail KPIs for achieving AOP

Overlook achievement of GSS number and value targets, driving through store team

Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs.

Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty

Implementing SOPs for VM / Marketing at stores.

Lead and manage the team effectively to ensure alignment with business objectives and high performance.

Ability to handle and resolve conflicts in a constructive manner.

Building culture of trust , integrity and respect in stores

Develop & provide opportunities to store employees through various step up programs

Develop functional capabilities in employees through appropriate training interventions

Adaption of driving sales through omni channel

TAT to be followed for customer complaints

Ensuring availability manpower for planned training programs

Key Performance Indicators -

%LFL Growth

% Walkin Target

% Increase in BER

Improve Diamond & Silver share in store

% conversion

Increase ABV

Mystery audit score

Functional Competencies -

Showroom Operations Effectiveness

Customer Orientation

Planning & Organizing

Behavioral Competencies -

Nurturing

Result Orientation

Growth Mindset

Communication & Rapport Building

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Manager • bhubaneswar, India