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Service Engineer

Service Engineer

ConfidentialHyderabad / Secunderabad, Telangana
7 days ago
Job description

Roles and Responsibilities :

  • To ensure installation, commissioning, trouble shooting of heating products, heating service products and to demonstrate the fuel savings to customer.
  • Single point contact with customer.
  • Handling customer complaints & trouble shooting of technical issues / failure analysis / operational issues, etc.
  • Visiting customer in warranty / proactive conditions.
  • Submitting service reports & plan of actions to customer preventive maintenance planning.
  • Validation & Efficiency trial of products and Generating field data for product improvement.
  • Licensing program for TCA for heating & service products and I&C audit of TCA installations.
  • Reduction in FOC due to I&C
  • Getting customer good reference letters
  • Walkthrough installation
  • Enquiry and execution of branded service jobs like RLA, health checkup, HAZOP, IIOT, I Serve etc. etc.

Critical Competencies for the Job :

Functional :

  • Good communication skills and ensuring good customer relationship management
  • Analytical ability
  • Process and result oriented
  • Willingness to travel
  • Networking and interpersonal skills
  • Good presentation skills
  • Knowledge on boiler, Thermic fluid heater, oil & gas burner, field instruments, PLC will be preferred

    • Behavioral :

  • Positive / Proactive thinking
  • High customer centricity
  • Ownership of responsibilities
  • Should be able to collaborate with the team

    • Skills Required

    Network Configuration, Customer Service, Technical Support, Documentation Skills, Troubleshooting, System Installation

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    Service Engineer • Hyderabad / Secunderabad, Telangana