Support Engineer IV, Ordering

Description

Job summary

Are you passionate about enabling millions of customers around to world buy anything, anywhere, anytime Dealing with large scale distributed systems, orchestrating the entire retail ordering workflow

How about working with customers and peers from the entire range of Amazon's business on cool new features Whether you're passionate about enable building highly scalable and reliable systems or work with software developers who likes to solve business problems, Refunds Platform within Ordering Services Group is the place for you.

Ordering Service Group is a collection of services that facilitate commerce. Commerce is the negotiation of agreeable terms and conditions of sale between an entity and a customer, the balanced exchange of goods or services for consideration, and the contract as the catalyst for execution until swift and complete fulfillment of exchange. Ordering is involved in nearly every detail of your Amazon.com order from the time you click 'Add to Cart', to the time you get the 'Your Amazon.com order has shipped' email, to the moment you get a refund after a processed return.

Component Reversal Workflow (CROW) team within Ordering Service Group owns refund platform that seamlessly enables Amazon Shoppers & Sellers in their managing returns and refunds worldwide. CROW platform team owns the refund platform charter and the mission is to provide internal Amazon clients with refunds eligibility authoritatively, to administer refunds creation accurately, to orchestrate refund execution for various business needs worldwide and to ensure accounting completeness.

We are now recruiting an exceptional Support Engineer with a strong passion for operation excellence.

A day in the life

As a Support Engineer, you will partner with SDMs, TPMs, SDEs and internal stakeholders to build tools and scripts for operational excellence in refunds space. If you are interested in challenges that span across multiple teams, this is the opportunity.

Job responsibilities :

• . Own & drive operational excellence initiatives in Refunds Space within Ordering Services group
• . Triage & resolve the issues using dashboards & Tools.
• . Drive root cause analysis of repeated issues.
• . Automate the solution for the repeated issues.
• . Develop tools to aid operations and maintenance.
• . Update knowledge book with new issues to be referenced in future.
• . Review processes and look for optimizations and improvements.
• . Identify process improvements to better manage operations

Basic qualifications

Preferred qualifications :

Basic Qualifications

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Skills Required

Relational Databases, Distributed Systems, Java