No longer accepting applications

Customer Support Specialist

Nemetschek GroupGhaziabad, IN

7 days ago

Job description

YOUR ROLE : A chance to make the difference.

Provide Level 1 technical support for ALLPLAN product portfolio via phone, E-Mail, and

ticketing systems.

Troubleshoot and resolve basic to intermediate issues related to ALLPLAN functionality,

installation, and configuration.

Guide users through diagnostic procedures and provide clear, step-by-step solutions.

Document support cases in CRM systems (e.g., Salesforce, HubSpot) to maintain a

comprehensive knowledge base.

Collaborate with Level 2 / 3 support and product teams for issue escalation and

resolution.

Participate in onboarding sessions and product walkthroughs for new users.

Stay updated with the latest ALLPLAN features, updates, and industry best practices

Helping with the installation, configuration, and updating of our software products is a

plus

WHO ARE WE LOOKING FOR :

Bachelor’s degree in Civil Engineering, or related field.

3-5 years of experience in technical support or a similar customer-facing role.

Knowledge of Building Information Modelling (BIM) and its workflows, future demands

/ standards are important.

Hands on experience using 2D and / or 3D CAD drafting applications such as ALLPLAN,

Autodesk Revit, and / or SDS2, Tekla.

Basic scripting knowledge (e.g. Python, Rhino, Grasshopper, Dynamo) is a plus.

Initial experience in IT support or CAD construction software such as Bluebeam,

BIMPLUS, Autodesk Construction Cloud, ProjectWise applications is an advantage

Strong communication skills, customer orientation, and solution-driven work approach

Experience with support tools like JIRA, Zendesk, or Freshdesk.

Familiarity with remote support tools and screen-sharing platforms.

GOOD TO HAVE

Have an open and communicative personality, enjoy working with customers, and are a

team player.

Problem solving skills and the ability to make the complicated look and feel simple.

Customer orientation and solution-driven work approach

Ability to manage multiple tasks in a fast-paced environment

Detail-oriented with a focus on delivering high-quality support

Excellent verbal and written communication skills in English

Create a job alert for this search

Customer Support Specialist • Ghaziabad, IN

Related jobs

Promoted
New!

Customer Support Specialist

Instant FundingDelhi, India

About Us Instant Funding is an upcoming fintech company transforming the world of proprietary trading.Since our launch in 2021, we've become one of the fastest-growing firms in the industry—trusted...Show moreLast updated: 7 hours ago

Promoted
New!

Customer Support Engineer

UMABOYMeerut, IN

Job Title : Technical Customer Support Specialist.We are seeking a Technical Customer Support Specialist to provide exceptional service to our customers. The ideal candidate will troubleshoot and res...Show moreLast updated: 19 hours ago

Promoted

MS D365 BC Support Specialist

Sikich IndiaDelhi, IN

D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements. The ideal candidate will have hands-o...Show moreLast updated: 2 days ago

Promoted

MS D365 BC Senior Support Specialist

Sikich IndiaMeerut, IN

MS D365 BC Senior Support Specialist.D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements....Show moreLast updated: 2 days ago

Promoted
New!

Customer Support Team Lead

ITILITEMeerut, IN

ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense.Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey...Show moreLast updated: 19 hours ago

Promoted
New!

Customer Support Specialist

OOLIOMeerut, IN

Job Title : Customer Support & Product Specialist | Level 1 Support.Domain : POS & Payments (Hospitality Tech).Work from Office with Flexible Day Off’s | 5 days a week. We are seeking a customer-focus...Show moreLast updated: 19 hours ago

Promoted

Customer Support Specialist

Nemetschek GroupDelhi, India

YOUR ROLE : A chance to make the difference.Provide Level 1 technical support for ALLPLAN product portfolio via phone, E-Mail, and. Troubleshoot and resolve basic to intermediate issues related to AL...Show moreLast updated: 7 days ago

Promoted

Senior Customer Support Engineer

StitchFinMeerut, IN

StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 16 days ago

Promoted

Customer Support (US Market)

illumineDelhi, India

Job Role : Customer Success Specialist.Illumine is a leading childcare management platform that simplifies administrative and communication tasks for preschools and daycare centers.By integrating fe...Show moreLast updated: 3 days ago

Promoted

Customer Support Specialist

Live ConnectionsDelhi, India

Hiring : Technical Voice Support Executive.Location : Gachibowli, Hyderabad Work Mode : Work from Office.Experience : Minimum 1 year in International Voice Process (Technical / BPO).Key Highlights 5 Days...Show moreLast updated: 30+ days ago

Promoted

SaaS Customer Support

PlusVibeMeerut, IN

AI campaign assistance, and more.This is a full-time remote role for a Technical Customer Support at Plusvibe.This person will be responsible for providing technical support to users, ensuring cust...Show moreLast updated: 15 days ago

Promoted

International Customer Support Specialist – Night Shift (US Voice Process)

Aimlay Pvt Ltd ( Recruitment )Rohini, Delhi, India

Job Opportunity : International Customer Support Specialist – Night Shift (US Voice Process).Unlimited Incentives & Benefits. International Voice – Outbound Calling.Aimlay is a leading EdTech company...Show moreLast updated: 30+ days ago

Promoted

Customer Support

NDADelhi, IN

We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project. At least a Bachelor's degree in any discipline.Excellent communication skill...Show moreLast updated: 10 days ago

Promoted

Customer Support Specialist

Scry AIDelhi, India

Customer Support Specialist Location : .India (Remote) Employment Type : .Monday to Friday, Day Shift Experience : .Years in Customer Support, Helpdesk, or Client Success. Scry AI is a research-led enterp...Show moreLast updated: 30+ days ago

Promoted
New!

Customer Support Specialist

Alp Consulting Ltd.Meerut, IN

Experience : Fresher - 11 months.Mode of interview : Face to Face.Mandatory Skills : Excellent communication.Qualification : Graduate / Postgraduate.Show moreLast updated: 19 hours ago

Promoted

US Mortgage- Customer support

AltisourceMeerut, IN

Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy. Maintain and update construction budget details while placing inspection o...Show moreLast updated: 7 days ago

Promoted

Customer Support Representative

Investment Banking & Private Equity Institute® (IBPEI)Ghaziabad, IN

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show moreLast updated: 1 day ago

Promoted

Customer Support Specialist

CamComDelhi, India

CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensu...Show moreLast updated: 16 days ago