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Account Manager - Customer SuccessgreytHR • Chennai, Tamil Nadu, India
Account Manager - Customer Success

Account Manager - Customer Success

greytHR • Chennai, Tamil Nadu, India
15 days ago
Job description

Preferred Functional Knowledge (Skills & Tools):

  • Good communication and Writing skills. Should be able to connect with leadership of clients.
  • Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactive
  • Convincing skill, Knowledge on Account management practices.
  • Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantage


Key Responsibility (Day to Day Activities):

  • Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
  • Identify the risk client proactively, mitigate and escalate as deemed appropriate leading to reduction of client churn
  • Frequent client reach outs, review Account health, Publish accounts dashboards.
  • leading to reduction of client churn


Qualification and Experience

  • 2 to 4 years of experience in HR, HR transformation OR HCM implementation and customer management roles / HR consulting roles.
  • Understanding of Technology systems. HRMS system implementation and understanding would be preferred.
  • Experience in Customer Success for HR Tech application is preferred.
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Account Manager - Customer Success • Chennai, Tamil Nadu, India

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