Customer Experience Champion

Posted on 18/05/2026

Mission

We are looking to hire dynamic, vigilant and service-minded individuals for the Customer Satisfaction team at Bannerghatta store. Below are the key responsibilities:

Guardian of customer-centricity in the store

• Act with a “CUSTOMER FIRST” mindset by finding solutions for all the customers walking in.

• Be at the service of customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints.

• Gain deeper knowledge of CX after understanding CRM systems, practices and relevant tools.

• Make regular decisions with the team (CRM Team + Store Team) to improve the local customer experience suited to our catchment so that Decathlon remains the most-loved sports brand.

Checkout and Cash Flow Operations

• Optimise Cash Counter Operations for a smooth and efficient Checkout Experience

• Ensure billing accuracy and speed whilst avoiding discrepancies

• Manage Cash Flow records and reconciliation ensuring financial accountability

Promote store business through Digital Sales and Personalization

• Ensuring fulfilment commitments are met for all online orders

• Promote brand association and commercial growth through Personalization service (printing/stickering)

Profile

Do you enjoy helping others discover and pursue their wellness/sporty goals? Are you the go-to person for conversation and/or support in your social group? If yes, then this job offer at Decathlon Bannerghatta is perfect for you!

Watch this video to know about the role and work environment:

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