Manager - Transport Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

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Job Description: Manager - Transport Network Operations (Assam & NES)
Role Level: Manager (M1)
Location: Guwahati ( Assam & North East)
Function: Transport Operations and Maintenance

Role Purpose
As a Manager for the Assam and NES circles, you will lead the operational delivery of high-availability transport services. Given the challenging terrain of these regions, your focus will be on maximizing network resilience, driving automation to overcome geographical barriers, and ensuring field team readiness for rapid site restoration.

Key Responsibilities
1. Circle Performance & Customer Delight
Maintain transport service excellence specifically across the Assam and NES circles.
Monitor and hit performance benchmarks: Packet loss 0.5% and Jitter 5 ms.
Ensure WAN link availability 99.99% and manage S1U/Core service performance.
Drive 100% integration of IP and Optical links into SevOne, HP, and MyCom.
2. Operational Excellence
Troubleshooting: Lead site outage troubleshooting and restoration within MTTR, accounting for logistical challenges.
Site Hygiene: Maintain 100% site hygiene compliance with zero deviation across all remote locations.
Audit & Governance: Execute 30% audits of Transport Ops and ensure zero ISP Open Topologies.
Asset Management: Ensure 100% reporting of nodes in Accedian, UIM, Sevone, and Mycom for the NES/Assam footprint.
3. Transformation & Automation
Drive the automation of scripts and reports to ensure 95% of circle reporting is automated.
Ensure 100% compliance with UIM usage for all new network additions in the region.
Execute GPM and site correction tasks with 100% accuracy.
4. Service Improvement & Optimization
Maintain overall network availability 99.95% for Mobility and Enterprise clients.
Optimize VoLTE KPIs and support ASON implementation on all Core & Aggregation links.
Manage capacity: Keep Core link utilization 90% and Agg/Pre-Agg 70%.
Ensure symmetric bandwidth across all network layers (Core, Agg, Pre-Agg).
5. Field Leadership & Development
Field Readiness: Ensure field teams in Assam and NES are equipped with the right plans, tools, and software to execute tasks in remote terrains.
Mentorship: Lead and mentor GETs and interns conduct 2 in-house OJT sessions per quarter.
Upskilling: Ensure 90% of the team is enrolled in Gyanodaya or industry certification programs.

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership