Senior Operations Manager

Role Overview

The Senior Operations Manager will be responsible for leading and managing end-to-end operations across all campuses and hostels, ensuring operational excellence, compliance, cost efficiency, infrastructure readiness, and high service standards. The role requires strong leadership capabilities to manage cross-functional operational teams, streamline processes, maintain governance frameworks, and support organizational growth through strategic operational planning and execution.

The ideal candidate should possess strong operational management experience in multi-location environments, excellent people management skills, and the ability to drive efficiency while maintaining quality and compliance standards.

Key Duties & Responsibilities

• Operations Governance & Control
• Oversee and manage overall campus and hostel operations across all assigned locations.
• Monitor operational performance and implement corrective actions to improve efficiency, productivity, and service quality.
• Ensure strict compliance with established Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
• Identify operational risks proactively and implement preventive and mitigation strategies.
• Ensure smooth day-to-day functioning of campuses, hostels, kitchens, transport, housekeeping, and related operational activities.
• Budgeting & Cost Management
• Prepare, manage, and monitor operational budgets for campuses and hostel facilities.
• Drive cost optimization initiatives while maintaining service quality and operational standards.
• Manage vendor contracts, pricing negotiations, and performance evaluations.
• Team Leadership & Workforce Management
• Lead, supervise, and manage operational teams across campuses and hostels.
• Establish structured task allocation, workflow management, and performance tracking systems.
• Conduct regular team reviews, operational meetings, and performance evaluations.
• Quality Assurance & Compliance
• Ensure compliance with hygiene, safety, security, and operational standards across all facilities.
• Conduct regular operational inspections and audits to maintain quality benchmarks.
• Strategic Initiatives & Special Projects
• Lead and execute special operational projects, including infrastructure expansion, renovations, assessments, events, and new campus setup activities.
• Identify opportunities for operational improvements and process automation.
• Develop systems and strategies to enhance operational efficiency, scalability, and service delivery.
• Support organizational growth initiatives through operational planning and execution.
• Collaborate with management on long-term operational strategy and expansion plans.
• Asset & Infrastructure Management
• Oversee procurement activities, including quotation evaluation, vendor coordination, and purchase approvals.
• Ensure proper maintenance and lifecycle management of all operational assets and infrastructure.
• Conduct periodic asset verification and audits to ensure accountability and optimal utilization.
• Coordinate maintenance, repairs, and infrastructure upgrades across campuses and hostels.
• Ensure infrastructure readiness aligned with organizational and admission requirements.
• Admission Operations & Capacity Planning
• Manage hostel and campus allocation planning based on admission forecasts and occupancy requirements.
• Coordinate with academic and administrative teams to ensure infrastructure preparedness for admissions.
• Oversee construction, renovation, and facility readiness activities.
• Ensure efficient space utilization and operational scalability to support organizational growth.
  
  

Experience Requirements

• Minimum 2–3 years of experience in operations management, campus administration, facility management, or hostel operations.
• Prior experience managing multi-location operations and large operational teams is preferred.
• Experience in educational institutions, residential campuses, hostels, or large-scale operational environments will be an added advantage.

Skills Required
Compliance, Infrastructure Management, Team Leadership, Operational Management, Capacity Planning, Quality Assurance, Cost Management