Customer Care Executive

About the Company: Allen Lund company is a Nationwide Logistics provider in the US and Canada. We have 41 offices and over 650,000 shipments managed annually. The company is Headquartered in Los Angeles with 2 offices in India

Job Summary: We are seeking a dedicated and skilled Customer care Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.

Key Responsibilities:

Handle incoming and outgoing calls with professionalism and courtesy.

Provide accurate information to customers regarding our logistics services.

Resolve customer inquiries and complaints efficiently and effectively.

Maintain detailed and accurate records of customer interactions in the database.

Collaborate with team members to enhance customer satisfaction and improve service processes.

Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Qualifications:

2-3 years of experience in a call center or customer service role.

Working knowledge of logistics and or supply chain operations is a plus

Strong verbal and written communication skills.

Ability to handle difficult situations and maintain composure under pressure.

Proficient in using call center software and CRM tools.

Excellent problem-solving skills and attention to detail.

Flexibility to adapt to changing work environments and schedules.

Location: Chandigarh

Shift: Rotating Shift ( all 3 Shifts)

Experience: 2-3 years

What We Offer:

Competitive salary and performance-based incentives.

Comprehensive training and development programs.

A supportive and collaborative work environment.

Opportunities for career advancement.

Skills Required
Supply Chain Operations, CRM Tools