DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.
Are you creative mind and passionate about innovation and dynamic markets Do you enjoy developing business and driving projects forward Are you looking for a responsible role in which you can actively help shape the future Then we should get to know each other!
Become part of a unique corporate culture characterized by a respectful environment, inspiring colleagues, strong team spirit, and a true hands-on mentality. Join us and bring your ideas to life! With a team of 1,200 sales professionals
in a German-speaking market, we provide innovative solutions and services for a broad customer base – from small and medium-sized enterprises to key accounts and international corporations. Our focus is on long-term partnerships, first-class service, and the development of tailor-made solutions that meet our customers' individual requirements and best support their business goals.
The Sales Support Back Office Team plays a key role in ensuring the implementation of all contractual requirements for all DHL products for our customers across various sales channels (stationary sales, field sales, and key account management). We support our customer-facing units throughout the entire contract lifecycle – from contract creation in physical and digital form through to proper contract termination.
The comprehensive maintenance of customer master data (e.g. bank details, address data) across all relevant systems as well as enabling customers in our sales systems such as the Business Customer Portal, represents an important part of our core competencies.
You are perfect fit for us if you are a passionate sales-oriented professional with excellent communication skills, strong persuasiveness, and a high level of customer focus. Take your career to the next level and help shape the future of sales with us!
Key Responsibilities:
As part of a dynamic back-office team, you support all sales-related processes across the entire DHL product portfolio. You work closely with the sales organization and internal departments to ensure that customer agreements are implemented accurately and efficiently.
You record and maintain the products, prices, discounts, as well as payment and billing terms agreed with customers in the relevant billing and sales systems, ensuring compliance with internal guidelines.
Another key focus of your role is the technical and administrative integration of new and existing business customers into DHL sales and transport systems. You ensure that all prerequisites are met so customers can smoothly initiate shipments and pickup processes.
In addition, you are responsible for maintaining, reviewing, and cleansing master data. You identify discrepancies, correct incorrect data, and actively contribute to smooth billing processes and accurate, transparent invoicing.
In day-to-day operations, you handle inquiries from sales, customer service, and internal departments, support the clarification of billing and system-related issues, and actively contribute to the continuous optimization of processes.
Education & experience:
- Minimum: Bachelor's or Postgraduate degree in any discipline.
- Minimum 3+ years working experience in the corporate office environment.
- 2+ years proficiency in common Microsoft-office applications.
- 1+ year user knowledge of SAP and CRM applications (Salesforce preferable).
- Experience in B2B commercial business processes (e.g. master data management, contract life cycle management) preferred.
Skills:
- Independent, structured, and responsible working style.
- Analytical and conceptual skills.
- Organizational skills and enthusiasm for teamwork.
- Excellent communication and negotiation skills.
- Flexibility and willingness to take on new topics and projects
- High commitment, enthusiasm, and strong social competence
- Natural aptitude for modern systems, as well as the ability to quickly understand and apply new processes
Working Conditions:
- Schedule: Standard Indian business hours.
- Work Model: Onsite.
- Global Collaboration: May require occasional work outside of standard hours.
- Performance Metrics: Success measured through response time, resolution rate, and customer satisfaction scores.
Benefits:
- Annual Leave: 42 days of paid leave in addition to public/national holidays.
- Medical Insurance: Coverage for self, spouse, and two children. Option for voluntary parental insurance (parents or parentsinlaw) at a nominal premium, including preexisting conditions.
Skills Required
Sap, Master Data Management
