Sales Support Director

JOB DESCRIPTION

The Sales Support Director is accountable for establishing, scaling, and governing NOV's Integrated Sales Solutions organization as a strategic capability serving NOV Business Units across quotation, order management, sales data, reporting, and related commercial support activities. The Director will implement the operating model, lead cross-functional execution, and ensure ISS becomes a trusted, high-performing partner that improves sales effectiveness, customer experience, process quality, and business insight. The ISS organization will primarily interface with business unit sales organizations.

As the organization expands in scope, capability, and headcount, this role will own the execution of a multi-year vision, transformation roadmap, governance cadence, talent strategy, and performance management framework for ISS. The successful candidate will operate as a senior leader with accountability for stakeholder alignment, organizational maturity, service excellence, continuous improvement, and scalable delivery across a global, multicultural environment.

Responsibilities:

• Own the strategic direction, operating model, and maturity roadmap for Integrated Sales Solutions, taking the organization from start-up phase to a stable, scalable, and value-generating global capability.
• Serve as the senior ISS leader and strategic partner to Business Unit, Sales, Operations, Finance, and Order-to-Cash leadership, ensuring priorities, service levels, and outcomes are aligned to enterprise objectives.
• Define and govern the ISS service portfolio across quotation support, order management, sales data management, reporting, and future capabilities as the organization scales.
• Lead transformation and optimization initiatives that improve commercial process efficiency, data quality, customer responsiveness, and decision-making across participating Business Units.
• Establish enterprise-level governance forums, escalation paths, cadence, decision rights, and performance routines for ISS capabilities and stakeholder engagement.
• Set and manage performance metrics, KPIs, service-level expectations, quality standards, and executive reporting to measure operational effectiveness and business value.
• Build, develop, and retain a high-performing leadership team; coach managers and individual contributors in analytics, commercial acumen, operational excellence, and strategic problem-solving.
• Lead organizational design, workforce planning, recruitment strategy, onboarding, role clarity, succession planning, and competency development for ISS as scope and scale increase.
• Drive consistent adoption of standardized processes while recognizing legitimate Business Unit differences and rationalizing variations where enterprise value can be created.
• Champion data-backed decision-making, automation, AI-enabled productivity opportunities, and continuous improvement across ISS processes and outputs.
• Manage risks, dependencies, stakeholder expectations, and change impacts associated with onboarding new Business Units, expanding capabilities, and transitioning work into ISS.
• Represent ISS in senior leadership discussions, translating operational performance, customer feedback, and commercial insights into clear recommendations and action plans.
• Adhere to all NOV policies, procedures, ethics standards, and internal control requirements.
• Ensure compliance with applicable local, regional, and statutory regulations.

Requirements:

• 4-year university degree in Business, Engineering, Supply Chain, Finance, or a related discipline required; advanced degree or relevant professional certification preferred.
• Minimum 12-15 years of progressive experience in sales operations, commercial operations, customer service operations, order management, shared services, or related global business functions.
• Minimum 7 years of people leadership experience, including experience leading managers and multifunctional teams in a fast-paced, global, multicultural environment.
• Demonstrated success building or scaling an organization, function, shared service, or center of excellence from start-up or transformation phase to mature operating model.
• Experience leading global business services, commercial shared services, sales enablement, order-to-cash, or business transformation programs preferred.
• Proven ability to influence senior stakeholders, establish governance structures, manage change, and deliver measurable business outcomes across complex matrix organizations.
• Promote a culture of safety, accountability, service excellence, and continuous improvement within the ISS organization.
• Travel up to 25% of the time, primarily to the United States and other locations as business needs require.
• Strong proficiency in verbal and written English required; local language capability, including Hindi and Malayalam, preferred.
• Executive-level presentation and communication skills, with the ability to tailor messages for senior leaders, Business Unit stakeholders, managers, and individual contributors.
• Ability to operate across time zones and cultures while maintaining effective stakeholder engagement and team leadership.
• Demonstrates and models NOV values; We are a Global Family, Service Above All, and Purposeful Innovation.
• Takes personal responsibility in challenging situations and engages constructively in difficult discussions to reach equitable, practical outcomes.
• Energized by complex challenges, ambiguity, transformation, and opportunities to build sustainable organizational capability.
• Maintains a strong internal and external customer orientation while balancing service, quality, cost, risk, and scalability.
• Develops people and teams through coaching, clear expectations, feedback, empowerment, and succession planning.
• Drives execution with energy, discipline, resilience, and urgency; persists through resistance, setbacks, and changing priorities.
• Builds trust and credibility with senior stakeholders through transparency, sound judgment, data-backed recommendations, and consistent delivery.
• Advanced proficiency with Microsoft Office suite, especially Excel and PowerPoint; familiarity with reporting and visualization tools preferred.
• Strong understanding of the sales and order-to-cash process: quotation, purchase order, sales order, delivery, invoicing, issue resolution, and reporting.
• Ability to assess, standardize, and rationalize disparate business processes across Business Units and regions.
• Strong analytical capability, including KPI design, operational performance management, root-cause analysis, and data-backed decision-making.
• Working knowledge of automation, AI principles, workflow optimization, and digital enablement opportunities in commercial operations.
• Ability to translate business requirements into scalable processes, governance routines, reporting outputs, and capability roadmaps.

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.